Wfm Manager

Overview: **Job Summary**: - Manage activities and initiatives related to the effective implementation and ongoing usage of the Workforce System (IEX) - Work with key internal and external business partners to conduct root cause analysis on issues impacting Contact Center performance, and communicate findings and resolution to the leadership team and WFM. -...

**About Agoda** Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 3.6 million accommodations globally. Based in Asia and part of Booking Holdings, our 6,000+ employees representing 90+ nationalities foster a work environment rich in diversity,...

**About Agoda** Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ employees representing 90+ nationalities foster a work environment rich in diversity,...

**About Agoda** Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with more than 2.5 million accommodations globally. Based in Asia and part of Booking Holdings, our 4,000+ employees representing 90+ nationalities foster a work environment rich in diversity,...

Execute Workforce Management (WFM) (including the operation of the WFM tools for forecasting, scheduling and tracking of staffing for the contact center as well as backline) and service excellence programs assigned by the CS Development manager - Prepare reports and assist survey results (Mystery Shopper & Customer Satisfaction & NPA etc.) for presentation...

The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved. - Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed - Maximize revenue generation to reach long and...

**รายละเอียดงาน**: **รูปแบบงาน **:งานประจำ**: **จำนวนที่รับ **:1 ตำแหน่ง**: **สถานที่ปฏิบัติงาน **:กรุงเทพมหานคร(เขตจตุจักร)**: **เงินเดือน(บาท)...

**รายละเอียดงาน**: **รูปแบบงาน **:งานประจำ**: **จำนวนที่รับ **:1 ตำแหน่ง**: **สถานที่ปฏิบัติงาน **:กรุงเทพมหานคร(เขตจตุจักร)**: **เงินเดือน(บาท)...

Our client is a services company specializing in engaging with good customer service and improving the performances of businesses. - Analyzing and maintaining all Client Service Level Agreements; implementing the improvement plans as needed. - Selecting, training, developing and managing the performance of direct reports and their associates; including...

**Position Description** The Business Development Manager is responsible for generating new business opportunities from current project and managed service clients through renewal business and new business leads and client referrals to achieve the company's revenue goals. **Position Responsibilities** Reasonable accommodations may be made to enable...

Job Description: The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved. Essential Functions/Core Responsibilities - Analyze and maintain all Client Service Level Agreements; implement improvement plans...

Job Description: The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved. Essential Functions/Core Responsibilities - Analyze and maintain all Client Service Level Agreements; implement improvement plans...

A leading BPO in Bangkok is hiring an **Operations manager** to join their team ASAP! Travel : 1 HC Transportation : 1HC **Rotational Shifts** We are looking for Immediate Joiners **Job Title: Operations Manager** **Language Proficiency: English (B2 level)** **Location: Bangkok Thailand** The Operations Manager is responsible for coaching and supervising...

**Job Title: Operations Manager I** **Language Proficiency: English (B2 level)** **Location: Bhiraj Tower Bangkok Thailand, Close to bts Bangna 3 mins walk** **Salary - Max 90,000 THB** - The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level...

**Why Kyndryl** Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...

Who We Are Kyndryl is a market leader that thinks and acts like a start-up. We design, build, manage, and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our...

Open for - 1 Local & 1 Expat (Malaysia, Vietnam, Indonesia, Japan, etc.) Budget: 120K-150K THB The Role: We are looking for a seasoned Operations professional for Thailand. The identified resource is expected to manage the delivery & operations for a Travel & Transport client. This individual will lead client engagement and will be fully responsible for...

**NOTE**: - Good experience in people management, KPI, managed/managing 300-400+ FTE’s/Headcounts - Good communication and experience in client interaction/handling *The Role:* Our client is looking for a seasoned Operations professional for Thailand. The identified resource is expected to manage the delivery & operations for a Travel & Transport client....

**Job Scope & Responsibilities** - Identify, collect and analyze the needs in terms of KPIs and dashboards required by the business stakeholders, including call center leaders, management as well as other functions and headquarters. - Develop a framework to methodically and qualitatively collect/store raw data from different sources, transform it into agreed...