Customer Service Officer
1 week ago
**Company Description**
Minor Lifestyle is one of Thailand's largest distributors of lifestyle brands with over 450 points of sale focusing primarily on fashion and lifestyle products. Its brands include Bossini, Anello, Charles & Keith, Zwilling J.A. Henckels, Joseph Joseph, and Minor Smart Kids.
- Manage product and service issues by investigating the appropriate resolution and following up with customers to ensure proper, complete and efficient resolutions.
- Partner with the organizations operations & buying team and recommend service enhancements, changes, and corrections.
- Partner on a daily basis with the Distribution Center team to ensure ecommerce order fulfillment remains efficient
- Clarify, educate, manage and explain service options, fees and processes to current and prospective customers along with billing accordingly with timely follow-up
- Respond and research any service failures or customer inquiries, and correct, report, and escalate accordingly to outlined procedures and processes
- Address customer issues and ensure effective and long term problem resolution in a high volume and high paced environment resulting in customer satisfaction, business growth, and account retention
**Qualifications**
- Bachelor ‘s degree in Marketing, Business Administration or any related field
- Minimum 2 years of experience in customer service, merchandising, product management
- High level of accuracy and detail oriented
- Excellent knowledge of MS Office (Word & Excel)
- Excellent organizational and multi-tasking skills
- Outstanding communication and interpersonal abilities
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