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Customer Service Officer

2 weeks ago

บางนา กรงเทพมหานคร, Thailand Ingredion Full time

The Customer Service Officer (Supply Chain Management) is responsible for supporting our business growth consistently, who primary responsibilities to interact with customer to provide and process information in response to inquiries, concern and requests about product and service.

The Customer Service Officer (Supply Chain Management) will handle with export customers sales order fulfillment process effectively, and co-ordinate with overseas sales team and internal supply chain team in order to process orders smoothly and precisely.

Core Responsibilities:

- SAP order processing (create s/o, update ETD/ETA plan (base on customer requirement)) and CAF process (if any).
- Check available stock, production planning, QC status and problem solving.
- Check and confirm vessel schedule to 3rd party service/forwarding agent.
- Propose/update shipment status/plan to customer and concern parties with follow up.
- Co-ordinate with internal/external party to follow up shipment plan/revise SAP order (if any).
- Process and collect all export shipping document to customers, bank (in term of L/C).
- Handle complaints, provide appropriate solutions and alternatives within the time and follow up to ensure resolution.
- Manage and handle data analysis and report.
- Execute ad-hoc assignments as requested.
- Bachelor's Degree or higher in Business Management, Engineering, Supply Chain, Logistics and/or any related fields.
- Proven 2 years’ experience in customer service process management.
- Strong knowledge and skills in Microsoft Office software and experience in SAP system would be an advantage.
- Advanced in Microsoft Excel program with strong Macro and Power BI analytical skill.
- Ability to lead projects, drive for results and business savvy. Can work independently or with mínimal supervision.
- Service orientated with customer focus, stress resistant, innovative and able to resolve issues in an efficient and logical manner.
- Resourcefulness in problems-solving and well-organized.
- Strong communication, cooperation and interpersonal skills.
- Self-motivated with can do attitude.
- Proficient in Thai and English.

LI-SW1

Relocation Available:
No