Operations Manager

1 week ago

กรงเทพมหานคร, Thailand Qoala Full time

**Operations Manager**

Job Highlights
- Operational Excellence and Process Improvement
- Project Management and data analysis
- Identify the cause of a problem and solve
- Can do attitude with growth mindset

**Responsibilities**:

- Work closely with head of Operations and management trainee to help deliver operational excellence and continuous improvement of sales and customer experience operation process.
- Troubleshooting on technical issues also provide solution to make operation team work with efficiently and smoothly by work with Technical team and Product team
- Run day-to-day operations and manage operation supervisor
- Support head of Operations to identity operational problems and recommend solutions to achieve desired results
- Oversee and track record of managing the teams and drive sales target
- Responsible for making sure that the team's performance is satisfactory to the agreed service level agreement (SLA) and agent satisfaction.
- Responsible for weekly and monthly performance reports with data-driven insights to the management team.

**Requirements**:

- Thai Nationality only, Male/Female, Age 25-35 years old.
- Bachelor's degree/Master’s degree in Economics, Engineering, MBA or relevant field
- At least 3-5 years of experience in the operations or process improvement in Insurance, Insurance Broker, E-Commerce, Logistics.
- Excellent interpersonal and communication skills.
- An effective team management skill is required. (Ex. Manage at least 3 persons in supervisory level up)
- Have an ability to manage different kind of stakeholder both local and international
- Strong analytical, Sales-driven, customer service, solution oriented and problem solving.
- Good command of English (both spoken and written).
- Strong G-suite skills (Google Sheets, Google Docs) or Microsoft Office skills (PowerPoint, Excel, Word) are required.

**Benefits**
- Group health insurance (IPD and OPD)
- Dental annual coverage
- Annual leave

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