Current jobs related to Seller Support - กรงเทพมหานคร - Shopee

  • Seller Support Lead

    1 week ago

    กรุงเทพมหานคร, Thailand Shopee Full time

    Department Operations - LevelExperienced (Team Lead) - LocationThailand - Bangkok The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root...

  • Seller Support

    16 hours ago

    บางกะปิ, กรุงเทพมหานคร, Thailand Helius Technologies Pte Ltd Full time

    รายละเอียดงาน **รูปแบบงาน **:งานประจำ**จำนวนที่รับ **:4 ตำแหน่ง**สถานที่ปฏิบัติงาน **:กรุงเทพมหานคร(เขตบางกะปิ)**เงินเดือน(บาท) **:15,000 -...

  • Seller Support Associate, Sos

    7 days ago

    กรุงเทพมหานคร, Thailand Shopee Full time

    DepartmentOperations- LevelEntry Level- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis...

  • Seller Communications

    1 week ago

    กรุงเทพมหานคร, Thailand Shopee Full time

    DepartmentOperations- LevelEntry Level- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis...

  • Seller Governance Agent

    1 week ago

    กรุงเทพมหานคร, Thailand Shopee Full time

    Department Operations - LevelEntry Level - LocationThailand - Bangkok The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause...

  • Onsite Seller Support

    2 weeks ago

    กรุงเทพมหานคร, Thailand Shopee Full time

    Department Operations- LevelEntry Level- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis...

  • Seller Program Management

    2 days ago

    กรุงเทพมหานคร, Thailand Shopee Full time

    DepartmentCross Border eCommerce- LevelExperienced (Individual Contributor)- LocationThailand - BangkokThe Cross Border team at Shopee empowers sellers from all over the world to sell into the Southeast Asia and Taiwan region. The team helps sellers to market their products across the 7 markets and provide enabling services such as cross border logistics,...

  • Tiktok Shop

    2 weeks ago

    กรุงเทพมหานคร, Thailand TikTok Full time

    Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imaginations...

  • Mass Account-mass Sellers-special Supply-bangkok

    2 weeks ago

    กรุงเทพมหานคร, Thailand Lazada (Thailand) Co., Ltd. Full time

    In charge of International Supply Chain Key Account (Mainly China Key Account) s general growth on Lazada, develop, cooperate and give basic support to the sellers He/she will be responsible for assortment expansion, account management, sales analysis and be involved in some functions such as marketing and operations. Running daily analytics to assess and...

  • Tiktok E-commerce

    2 weeks ago

    กรุงเทพมหานคร, Thailand TikTok Full time

    Ecommerce's Governance and Experience is a global team responsible for ensuring our marketplace is safe and trustworthy for not only users, but also sellers and creators. We value user satisfaction and work on policies, rules, and systems to ensure quality. We are looking for Seller Governance Policy Implementation and Programmes managers to join our team...

  • Livestream Manager

    16 hours ago

    กรุงเทพมหานคร, Thailand Lazada (Thailand) Co., Ltd. Full time

    Assist the Livestream and commercial teams with daily activities and execution of livestream campaigns, such as thematic livestreams and brands livestreams, ensuring all the executions happen in a timely and professional manner. Collaborate with campaign and traffic teams to support deal hunting and livestream adoption, integrating livestream as one of the...

  • Seller Incubation Intern

    2 weeks ago

    กรุงเทพมหานคร, Thailand TikTok Full time

    Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us At TikTok, our people are humble, intelligent, compassionate and creative. We create to...

  • Livestream Manager

    7 days ago

    กรุงเทพมหานคร, Thailand Lazada (Thailand) Co., Ltd. Full time

    Assist the Livestream and commercial teams with daily activities and execution of livestream campaigns, such as thematic livestreams and brands livestreams, ensuring all the executions happen in a timely and professional manner. Collaborate with campaign and traffic teams to support deal hunting and livestream adoption, integrating livestream as one of the...

  • Seller Customer Service Lead

    1 week ago

    กรุงเทพมหานคร, Thailand Shopee Full time

    DepartmentOperations- LevelExperienced (Individual Contributor)- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...

  • New Seller Flow Commercial Initiative

    2 weeks ago

    กรุงเทพมหานคร, Thailand Shopee Full time

    DepartmentBusiness Development and Partnerships- LevelEntry Level- LocationThailand - BangkokThe Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business Development...

  • Tik Tok Shop

    2 days ago

    กรุงเทพมหานคร, Thailand TikTok Full time

    Responsibilities About Us TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help...

  • Marketing Solutions Operations-long-tailed Seller

    2 weeks ago

    กรุงเทพมหานคร, Thailand Lazada (Thailand) Co., Ltd. Full time

    **Team and Role Introduction**: Long-tailed Seller Segment Lead, Marketing Solutions ThailandLazada Marketing Solutions is a strategic function that spearheads the awareness, adoption, optimization, and growth of the Lazada Sponsored Solution suite, an AI-powered set of marketing tools that help our brands and sellers grow their business. Our mission is to...

  • Marketing Solutions Operations-short-tail Seller

    2 weeks ago

    กรุงเทพมหานคร, Thailand Lazada (Thailand) Co., Ltd. Full time

    **Team and Role Introduction**: Short-tail Seller Segment and Display Operation Lead, Marketing Solutions Thailand Responsible for generating sales revenue from the assigned portfolio of brand partners. Lead the strategy, operation, and performance of the assigned portfolio. Coach and guide a team on skills and performance. Conduct data analysis and report...

  • Quality Control Support

    6 days ago

    กรุงเทพมหานคร, Thailand Shopee Full time

    Department Operations - LevelEntry Level - LocationThailand - Bangkok The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause...

  • Analyst, Key Account Management

    2 weeks ago

    กรุงเทพมหานคร, Thailand Lazada (Thailand) Co., Ltd. Full time

    **Team and Role Introduction: Responsibilities**: **1. Sellers management**: Establishing strong relationships with the Chinese brands/sellers with a particular focus on top sellers, acting as a business advisor to ensure their sustainable growth and contribution to the platform.2. Assortment planning & merchandising: develop category knowledge in terms of...

Seller Support

2 weeks ago

กรงเทพมหานคร, Thailand Shopee Full time

DepartmentOperations- LevelEntry Level- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Effectively track progress of Chinese seller issue escalation (i.e., issues that are escalated via wechat channel or other channel) and support relevant teams as well as engage Chinese seller team in order to solve issue within SLA
- To work with project teams, Chinese seller management teams or other seller facing teams to identify seller pain points that lead to case escalation and propose how to help seller solve the case efficiently without escalating to Shopee via CS or KAM
- Develop deep understanding of the seller operational journey as well as Shopee selling policy in order to be able to consult with Chinese seller teams when they are facing an operational issue or a gap in education
- Be able to communicate with Chinese sellers in Chinese language effectively and also engage with SOS Communications / Education to develop educational articles for seller

**Requirements**:

- Be able to communicate in both Chinese and Thai language, English is a plus
- Flexible and adaptable; able to work under pressure
- 1 years of experience in internal issue escalation process management and or customer service / complaint management is a plus
- High-proficiency in Excel or data is a plus