Customer Manager

**Customer Manager (Specialty and Central Wholesales)**

**Your Job**

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands.

In your **Customer Manager (Specialty and Central Wholesales**) role, you’ll help us deliver better care for billions of people around the world. **It starts with YOU.**

**Role Overview & Primary Accountabilities**:

- ** Budget and Target** - Manage the allocated Trade Fund to achieve the Gross Sales Target set out for customer for the year through effective business planning and identifying growth pillars.
- ** Customer Relationship Management -** Manage company’s relationship with assigned customers with an emphasis on developing new business opportunities. Establish strategic, cross-functional relationships and regular dialogue with key stakeholders.
- ** Business Planning and Review** **- Engage with key retailer stakeholders and conduct regular business reviews & joint business planning sessions. Responsible for developing and leading business presentations.
- ** Strategic Business Planning** - Develop and implement customers’ business plans in alignment with the company strategic Sales, Marketing and Trade Category Plans. To work closely with retailers’ on executing business strategy. Coordinate with Trade Marketing/ Marketing on integrating brand plans with customer sales campaigns to maximize synergistic efforts.
- ** Channel / Customer Profitability Management** **- Conduct regular Return on Investment (ROI) analysis (Baseline vs. Incremental) via effective use of available retailer and internal data, and SAP systems/tools to optimize trade investment strategies.
- ** DPSM Management (Distribution, Pricing, Shelving, Merchandising)** **- Ensure speed to market of new launches. Track and improve Distribution, Pricing, Shelving and Merchandising levers in key customer. Ensure in-market priorities identified by company are achieved.
- ** Forecasting -** Accountable for accurate inputs into forecast system and utilization of account replenishing contacts, to assist the Trade Marketing and Demand Planning team in developing accurate sales forecasts for assigned customers.
- ** Finance & Compliance -** Accountable for close follow up of claims and making accruals for trade expenses in SAP (System Application products) system in an accurate, compliant and timely manner. Ensure disputes with retailers are followed up closely on a monthly basis.
- ** Administrative Support -** **Render day-to-day support to line managers where necessary. Tasks include but not limited to product listings, new account creation, channel de-conflicting, project management, resolving credit issues and accruals/claims etc.

**About Us**

Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.

At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth, and impact. We’re founded on 151 years of market leadership, and we’re always looking for new and better ways to perform - so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.

**Led by Purpose. Driven by You.**

**About You**

You’re driven to perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

You’re also a university graduate with a Degree in related area, and have at least 5** years** of continuous work experience. You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results.

When you join our team, you’ll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.

In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center.

**Essential Requirements**:

- This position requires comprehensive knowledge of the following:

- Sales policies and procedures
- Understanding of, and how to use internal and external sales, marketing data, and analytical tools.
- Product, category and competitive activity knowledge
- Understanding of Modern Trade cu