Customer Service Support- Thai
2 weeks ago
Overview:
We are looking for a dedicated and enthusiastic **Customer Service Representative** who is fluent in **Thai and English** to join our team in a dynamic BPO environment. As a key part of our frontline team, you will handle customer inquiries, provide support, and ensure a positive customer experience.
Qualifications:
**Fluent in both Thai and English** (spoken and written)**Minimum qualification: High School Diploma**; Diploma or Degree preferred- Good communication and interpersonal skills- Basic computer and typing proficiency- Previous customer service or call center experience is an advantage- Willingness to work in shifts, weekends, or public holidays as required
**Why Join Us?**- Competitive salary and performance incentives- Professional and inclusive working environment- Training and development opportunities- Career growth in a global BPO company
**Responsibilities**:- Assist customers with inquiries, product information, order status, and troubleshooting- Maintain accurate records of customer interactions in the system- Follow up to ensure resolution and customer satisfaction- Meet performance targets for quality, efficiency, and customer satisfaction- Escalate complex issues to the relevant department when necessary
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