Placement Support

7 days ago


คลองเตย กรงเทพมหานคร, Thailand Mercer Full time

We are seeking a dynamic and experienced **Placement Support & Policy Service Lead** to join our Thailand team. In this role, you will be responsible for overseeing the placement support services and developing policies that enhance our operational efficiency and service delivery. You will work closely with various stakeholders to ensure that our placement processes are effective, compliant, and aligned with our organizational goals.

**We will count on you to**:
**Management**
- Ensure alignment and implementation between Placement Support & Policy Service Target Operating Model (TOM) within country’s practice
- Coordination with local Business teams, Regional Placement Support & Policy Service, Regional IT and Country O&T Leader
- Build and maintain relationship with all departments where the team supports
- Strong team management with good logical and analytical skills, and project management to improve performance, TAT and workload.

**Business as Usual**
- Deliver service as per agreed Service Level Agreement (SLA), Key Performance Indicators (KPI) and business objectives.
- Resolve escalated operational issue and work together with other teams including Regional team as needed
- Process standardization and measurement across different requestors from various departments. Document as a Standard Operation Procedure (SOP) and keep it updated
- Put appropriate control in each process to reduce E&O risk
- Look for continuous improvement opportunity to improve efficiency in Placement Support & Policy Service areas
- Coordination with local Business teams, and insurers to deliver tasks as per agreed Service Level Agreement (SLA).
- Work with Business teams to serve clients as needed.
- Oversee the following functions:
**Client Management, as per Target Operating Model**
- Ensure new client data on boarded properly
- Liaise with Regional team as needed

**Placement Support**
- Support brokers, especially for renewal, through various activities : renewal list / notice issuance, quotation slip issuance, placing slip issuance, quotation comparison, billing request, etc

Policy Service
- Support brokers after a policy is bind through billing request, policy issuance tracking, insurance certificate issuance, policy check, filing, document receive document delivery & transmittal, etc
- To be the lead/owner for policy document management tool.

**Change Management**
- Support Country O&T Leader in implementing change related to Placement Support & Policy Service area

**People Management**
- Performance management of Team Members
- Identify and develop key talents
- Prepare and maintain succession plan

**What you need to have**:

- Minimum 10 years’ experience in Property Casualty insurance industry (insurer, broker, agency).
- Minimum 5 years’ experience as a people manager
- Strong team management.
- Experience in Project management
- Experience in launching the new operating function.
- Obtained experience in matrix reporting organization is preferred

**What makes you stand out**:

- Familiar with various Property Casualty insurance products: Property, Motor, Marine Cargo, Liability, Financial Lines, etc
- Good logical and analytical skills, and project management to improve performance, TAT and workload.
- Customer oriented with service mind
- Able to interface with brokers, insurers, colleagues, and clients as needed
- Strong people management and organization skills
- Has a good discipline, able to prioritize work, and meet deadlines
- Good communication with excellent interpersonal skills
- Proficient in Microsoft Office tools: Outlook, Excel, and Power Point
- Proficient in English both writing and oral
- Experience in Process Improvement skill is a plus.
- Certification in General Insurance or Broker Insurance is a plus
- Familiar with CAMUNDA workflow tool and Power BI is a plus

**Why join our team**:

- Competitive salary and benefits package.
- Opportunities for professional development and career advancement.
- A supportive and inclusive work environment.
- Flexible working hours, hybrid work options, wellness programs.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per wee


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