Current jobs related to Customer Success Manager - Thailand - PeopleStrong
-
Customer Success Manager
2 weeks ago
Thailand Aspen Technology Full timeThe driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways — from a rich set of...
-
Customer Success Manager
5 days ago
Thailand Revinate Full time**Role Overview** **Goals**: - ** Client Success**: All clients must be DELIGHTED with Revinate and our service, not just satisfied. - ** Client Management**: CSMs are the single point of contact for their assigned accounts and will work best in a dynamic, technology-driven environment to effectively manage a high velocity of activity. - ** Renewals**:...
-
Customer Success Manager
7 days ago
Thailand Coursera Full timeCoursera was launched in 2012 by Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 175 million registered learners as of March 31, 2025. Coursera partners with over 350 leading universities and industry leaders to offer a broad catalog of...
-
Customer Success Manager
2 weeks ago
Thailand Netis Global Full time**Customer Success Manager (Based in Thailand)** - Managed specific projects, controlled project progress and risks, and ensured the completion of implementation work on time and quality; - Ensure the stable operation of products, and fulfill the maintenance service commitment for specific customers through high-quality after-sales support; - Promote...
-
Customer Success Executive
2 weeks ago
Thailand HReasily Sdn. Bhd. Full timeThis is a remote position in Thailand. In this role, you'll manage direct sales, nurture channel partnerships, and ensure our customers succeed with our software solutions. Key Responsibilities: **Direct Sales Management** - Develop and manage a pipeline of leads and opportunities. - Engage with prospective customers, converting leads into successful...
-
Customer Success Manager
5 days ago
Thailand Sourceo Full time**Requirements** - Possess bachelor’s degree; Major in Mechanical, Electrical or related discipline. - More than 7 years’ work experience in DC industry/MEP Consultancy/Construction industry. - Has excellent customer interface experience, good communication and coordination skill, good written skill to draft report. - Good learning skill and self-driven...
-
Customer Success Manager
2 weeks ago
Thailand -310e-4e76-858d-a0537154b9f0 Full time ฿900,000 - ฿1,200,000 per yearRequirementsPossess bachelor's degree; Major in Mechanical, Electrical or related discipline.More than 7 years' work experience in DC industry/MEP Consultancy/Construction industry.Has excellent customer interface experience, good communication and coordination skill, good written skill to draft report.Good learning skill and self-driven character, willing...
-
Finance Operation TH
2 weeks ago
Thailand SS Success Venture Full time ฿180,000 per yearKey Responsibilities1. Transaction Processing & Management:Process a high volume of accounts payable invoices accurately and timely, ensuring proper coding and approval.Manage the accounts receivable function, including customer invoicing, payment application, and collections follow-up.Handle employee expense reimbursements, verifying compliance with company...
-
Customer Experience-customer Care
2 weeks ago
Thailand Lazada Full timeLocation: **Thailand** - Department: Customer Service- Location: Thailand- Team and Role Introduction - The Customer Experience (CX) team is responsible for steering and improving the overall Customer experience on Lazada. The main KPI of the team is the Net Promoter Score (NPS) and Product Satisfaction (PSAT), and our objective is to ensure that customers...
-
Thailand Lazada Full timeLocation: **Thailand** - Department: Customer Service- Location: Thailand- The Customer Experience (CX) team is responsible for improving end to end journey experience for our customers (buyers and sellers) on Lazada. Customer Experience is a critical function and fundamental to the sustainable growth of our platform. - You will lead strategic,...
Customer Success Manager
2 weeks ago
**Location: Bangkok (Thailand)**
**Responsibilities:
**Customer Operational Account Management**:
- The Customer Success Manager will focus on establishing and maintaining positive client relationships from an operational and strategic perspective. The incumbent will utilize client relationship management skills to maintain and renew exiting contracts, as well as to obtain additional revenue within the assigned account workload.
- Take ownership of customer’s operational needs and steward throughout organization as required.
- Identifying and recommending resolutions to all Customers’ issues enabling the Customer to place 100% of Customer’s business on Company’s products and Services.
- On-going support for advanced or escalated questions/issues/problems.
- Continuously seek opportunities to increase customer satisfaction and deepen client relationships, revenue, profitability, and loyalty.
- Act as a product expert and assist clients in achieving maximum ROI through consultation, training and analysis for the Company’s customers including but not limited to:
- Being a Subject Matter Expert on assigned products and services.
- Post-training assessment review and recommendations.
- Communication of all system enhancements.
- Prepare clients for upcoming releases and ensure they are current on available functionality and how it can meet their needs.
- Adherence to Internal and Industry Risk and Compliance rules and responsibilities.
- Responsible for assuring the Company’s compliance with its obligations under the Partner Agreement and the Service Level Agreement as it relates to his/her customers.
- Maintain understanding of market and industry dynamics, including applicable regulations.
**Project Management**:
- Develop and document high-level strategies for accomplishing specific project objectives.
- Support project team members, manage change and conflict, and develop resource planning estimates to manage project workload and productivity.
- Build client relationships, discuss delivery of services, improve communications and set expectations by coordinating contract deliverables, and meeting and exceeding expectations by anticipating client’s needs with a proactive approach.
- Develop project implementation plans and timelines for multiple complex orders in conjunction with the Sales team and the customer.
- Ensure CSATs and NPS score are maintained
**Assisting Sales Team:
- The Service Delivery Manager must be a leader dedicated to exceptional results and effective management to deliver quality service while partnering with cross-functional teams. Ongoing effort is required to continually meet and exceed the client’s expectations. The position requires a keen sense of organization to create, maintain and file written documents with the appropriate level of detail required to provide the information that is expected of the audience to which the communication is intended.
**CTQs**
- Bachelor’s degree or equivalent education and/or work experience preferred.
- Experience in supporting or managing clients. Preferably clients utilizing business software, particularly in a web-based, SaaS environment.
- Demonstrated ability to thrive in a fast-paced environment while maintaining a calm demeanor under pressure or when unexpected issues arise.
- Robust understanding of PeopleStrong products and services is a plus but not required.
- Strong interest in learning and crafting technology products and solutions.
- Experience in managing clients through a software release cycle would be a plus.
- Proficient in MS Office programs, including: Outlook, Word, Excel, and Project.
- Excellent oral and written communication skills.
- Extraverted personality, conceptual technology depth and a strong desire to have a direct impact with our Customers.
- Detail-oriented, self-directed, technically savvy and highly organized.
- Advanced Project Management skills that demonstrate understanding the concepts and principles of project management tools and processes, with the ability to manage critical situations.
- Creative problem solving skills, proactive with a consultative approach.
