Senior Operations Executive Phuket

**Refer a friend** **Job no**: 525539 **Brand**: Discova **Work type**: Full time **Location**: Phuket, Thailand **Categories**: Wholesale & Product **About the Opportunity** As a member of the Operations team, the Operations Executive plays a key role to ensure that Discova meets and exceed its goals and operates successfully. The Operations Executive will work in partnership with Operations Team Leader to execute the operational standards and requirements that will drive the customer satisfaction and productivity. This will involve the delivery of best-in-class service and memorable local experiences for the customer. **Your main responsibility is**: - Book and operate tours with accuracy within budget. - Consistently follow Discova One-Best-Ways (OBWs) processes/procedures/systems across the accounts handled. - Make sure to keep strong relationships with suppliers. - Effectively cooperate with Tour Guides, Product, Sales, Reservation, Customer Experience and Suppliers for seamless daily operations and overall service improvements - Solve on the ground situations with initiative within agreed process. - Be customer oriented and help improve satisfaction as well as Net Promoter Score. **About you** **The Essentials**: - 2-3 years of experience in a DMC or tour operator. - A Bachelor Degree or a degree in tourism and hospitality is an advantage. - Good command of both written and spoken English. - An understanding and belief in Responsible Tourism is desirable. **The Attributes**: - Excellent organisational skills with the ability to be flexible and implementing change when needed. - Strong communication skills, both written and verbal across a variety of cultures to a diverse range of people (customers, suppliers, team members, leaders). - Highly motivated, self-starter prepared to do whatever it takes to succeed - High attention to detail. - Able to work under pressure and juggle multiple tasks and able to work outside office hours when required. - Solution focused and great at problem solving. - Able to work independently and within a team assisting team members to help everyone achieve results. - Personally aligned with Discova’s company purpose and values. **About Discova** As a leading regional destination management company operating in numerous destinations across South, East, and Southeast Asia, joining the Discova team means being in your element. Discova holds responsible travel at its core, working responsibly with customers, host communities and local business partners to offer the best value, highly rated experiences with customer satisfaction as a hallmark of their service. As a company, we provide thrilling global career advancement opportunities, a wonderful and supportive team culture, distinctive leave benefits, and social events that stand out in the industry. Discova’s people are homegrown—95% are locals, blending local know-how with an understanding of what makes a Discova trip to their home country special. To be part of the Discova family is to be in your element, and being in your element means being the best you can be in any situation, doing what you love, whatever your role, being valued for who you are and what you do, continuing to grow as the world changes, and joining a family that creates a world of possibilities. **Work Perks** What's in it for you: We are renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. The passion and dedication of our teams keep the company on top of the industry ladder. That's also why we offer some great employee benefits and perks outside of the norm. **Have fun**: At the heart of everything we do at Discova is a desire to have fun. Reward and Recognition: Celebrate your and others' success at our regular Buzz Nights and the annual Global Gathering—you'll have to experience it to believe it **Use your smarts**: Our people always use their quick thinking, expertise, and tenacity to figure things out. **Love for travel**: We were founded by people who wanted to travel and wanted others to do the same. That passion is evident in our people and service. From travel discounts to inspection trips, travel invigorates, and this transcends into our culture. **Be appreciated**:Our benefits go beyond the industry standards as we truly value those seeking growth with Discova for an extended period. Working holidays, extended leave and work anniversary benefits are all part of the Discova philosophy. **Personal connections**:We are a big business founded on personal relationships. "We work globally, live locally" is one of our credos that really makes a difference in our world of travel possibilities. **A career, not a job**: We offer genuine opportunities for people to grow and evolve. We back our people all the way, regardless of the results. We are firmly committed to supporting every employee's professional and personal development. **Giving Back**