Customer Support Associate
7 days ago
Identify customer needs and help customers use specific features.
Maintain quality service while ensuring continuous productivity contribution.
Follow up with customers to make sure that their concerns, including technical issues, are well addressed.
Follow up on updates to our internal databases, SOPs, policies, and technical information.
Review issues in production and report recommendations (for example, by testing different scenarios or impersonating users).
Share feature requests and effective workarounds with team members.
Collect customer feedback and share it with our product, marketing, or related teams in order to enhance our products and services.
Assist in the training of new customer support agents on occasion.
**Qualifications**:
Bachelor s degree in any field.
New graduates are welcome.
Customer-centric mindset means focusing on providing a positive customer experience.
Strong verbal and written communication skills in both Thai and English.
Excellent communication, explanation, attention to detail, can-do attitude, and leadership skills.
Comfortable working in a fast-paced, ambiguous environment.
Ability to prioritize and manage multiple responsibilities.
Ability to remain calm and maintain patience during difficult client interactions.
Flexible working hours, working days (holidays), and ability to work on shifts.
**Remark**: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.
**Job skills required**: English, Thai
-
Customer Support Associate
3 weeks ago
คลองเตย, กรุงเทพมหานคร, Thailand Bitkub Full timeProvide a warm and professional welcome to walk-in customers, addressing their needs and inquiries effectively. Identify customer needs and help customers use specific features. Follow up with customers to ensure their concerns, including technical issues, are well addressed. Stay informed about our internal databases, SOPs, policies, new features and...
-
Customer Success Associate
4 weeks ago
กรุงเทพมหานคร, Thailand Capillary Technology Full timeAssociate - Customer Success Bangkok, CRM Asia As Associate, Customer Success - You would be responsible for: Working effectively both independently and as a member of a cross functional team. Supporting the analytics needs of business by analyzing data from multiple sources including Capillary CRM data & the external data from the clients Collate the data...
-
Customer Service Associate
2 weeks ago
กรุงเทพมหานคร, Thailand Coins.ph Full time**Coins.co.th** is a prominent cryptocurrency exchange platform based in Thailand. Launched in 2014, the company has established itself as a significant player in the Thai digital currency market, offering a wide range of services for buying, selling, and managing cryptocurrencies.Coins.co.th is well-positioned in the Thai cryptocurrency market due to its...
-
Customer Protection Associate
6 days ago
คลองเตย, กรุงเทพมหานคร, Thailand Bitkub Full timeAnalyze data from fraud tools take appropriate actions and record information accurately for measurement and reporting. Monitor and screen customer functions, including handling escalations and working with compliance to manage risk. Provide daily/weekly reviews of certain fraud reports and suspicious activity. Review and complete analysis of transactional...
-
IT Support Associate
7 days ago
คลองเตย, กรุงเทพมหานคร, Thailand Bitkub Full timeInstalling and configuring computer hardware, software, systems, networks, printers and scanners. Planning and undertaking scheduled maintenance upgrades. Investigating, diagnosing and solving computer software and hardware faults. Repairing equipment and replacing parts. Checking computer equipment for electrical safety. Maintaining records of software...
-
Associate Designer
4 weeks ago
กรุงเทพมหานคร, Thailand International Flavors & Fragrances Full timeIt’s an exciting time to join our newly combined organization and become part of the New IFF! We serve a large variety of end markets, and our products can be found in thousands of consumer products around the world. These include Animal Nutrition, Biorefinery, Dietary Supplements, Beverage, Home Care, Microbial Control, Perfumery, Food, Personal Care,...
-
Associate Designer
5 hours ago
กรุงเทพมหานคร, Thailand International Flavors & Fragrances Full timeIt’s an exciting time to join our newly combined organization and become part of the New IFF! We serve a large variety of end markets, and our products can be found in thousands of consumer products around the world. These include Animal Nutrition, Biorefinery, Dietary Supplements, Beverage, Home Care, Microbial Control, Perfumery, Food, Personal Care,...
-
Associate - Customer Success
2 weeks ago
กรุงเทพมหานคร, Thailand Capillary Technologies Full timeAs Associate, Customer Success - You would be responsible for: - Working effectively both independently and as a member of a cross functional team. - Supporting the analytics needs of business by analyzing data from multiple sources - including Capillary CRM data & the external data from the clients - Collate the data into coherent and logical structures to...
-
Senior Customer Insight
5 days ago
คลองเตย, กรุงเทพมหานคร, Thailand Krungthai Bank PCL. Full time**Role**: 1. Conducting research on customer behaviors, pain points, and needs using both quantitative and qualitative methods, such as customer satisfaction surveys, follow-up surveys, and focus groups. 2. Analyzing customer data, such as app usage and transactions, along with the survey results to identify patterns and develop strategies for each...
-
Customer Support Officer
1 week ago
คลองเตย, กรุงเทพมหานคร, Thailand Phaya Ratchasri Company Limited Full timeCustomer Support Officer รับสมัครด่วน สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตคลองเตย) สาขาอาชีพหลัก : บริการลูกค้า/ลูกค้าสัมพันธ์/Call Center สาขาอาชีพรอง...
-
Customer Service Support
2 days ago
คลองเตย, กรุงเทพมหานคร, Thailand โซนิค อินเตอร์เฟรท จำกัด (มหาชน) Full timeCustomer Service Support รับสมัครด่วน สถานที่ปฏิบัติงาน :...
-
Associate Customer
2 weeks ago
พญาไท, กรุงเทพมหานคร, Thailand Haupcar Full timeAssociate Customer Experiences(สื่อสารภาษาจีน) Work Hybrid รับสมัครด่วน สถานที่ปฏิบัติงาน : กรุงเทพมหานคร(เขตพญาไท) สาขาอาชีพหลัก :...
-
Sales Support Associate
2 weeks ago
กรุงเทพมหานคร, Thailand Omron Asia Pacific Pte Ltd Full timeThe Associate-Sales Support work closely with distributors for administrative purposes and provide support for all orders, account statuses and other issues. **Responsibilities**: - Handle daily document transactions and services to customers (issue PO, Invoice, Daily sales report, etc. - Coordinate with finance team to proceed custom clearance and...
-
Sales Associate
7 days ago
กรุงเทพมหานคร, Thailand Van Cleef & Arpels Full timeReference Code: 99853**Sales Associate**: - Bangkok, 10, TH- Permanent**Who are we?** A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van...
-
Operations Associate
4 days ago
กรุงเทพมหานคร, Thailand Pall Full timeBe part of something altogether life-changing! Working at Cytiva in the Life Sciences industry means being at the forefront of providing new solutions to transform human health. Our incredible customers undertake life-saving activities ranging from fundamental biological research to developing innovative vaccines, new medicines, and cell and gene...
-
Sales Support Associate
2 weeks ago
กรุงเทพมหานคร, Thailand Healthcare (OHQ) Full time**Job Title**:Sales Support Associate (6 months maternity cover) **Location**:Krung Thep Maha Nakhon Bangkok, Thailand**Employment Type**:Fixed Term**About OMRON Asia Pacific** OMRON began life in 1933 as Tateisi Electric Manufacturing Co. We have come a long way since. Today, our APAC network covers over 10 countries with more than 5,200 employees. - They...
-
Operations Associate
2 weeks ago
คลองเตย, กรุงเทพมหานคร, Thailand Bitkub Full timePerform the daily execution of operations, including but not limited to processing transactions, verifying accounts, and verifying customer assets. Respond to the large volume of customer inquiries and questions, and provide information regarding tradings, digital asset transfers, and company products or services with great attention to detail and a...
-
Importation Associate
4 days ago
คลองเตย, กรุงเทพมหานคร, Thailand Crea Full timeCREA’s mission is to power brand through digital commerce to reach the booming, digital savvy, Millennial and Gen Z consumers in Southeast Asia. The e-commerce business model is evolving fast. Today simply knowing how to list, ship and manage digital payments is not enough to differentiate brand online. At CREA, our objective is to build the most relevant...
-
Customer Service
6 days ago
กรุงเทพมหานคร, Thailand Eastman Full time**Responsibilities**: The incumbent is responsible for all daily operations relating to customer orders with contacts with customers, plant, sales, supply chain, logistics, business group, accounting, credit. In addition, the incumbent shall provide business support in the day to day management and growth of the assigned customer base and territory, and...
-
Customer Support Manager
2 days ago
กรุงเทพมหานคร, Thailand NAVBLUE Full timeFunction Customer Experience Location Bangkok, TH Reference Contract type Permanent Working time Full Time **Summary** Reporting to the VP Customer Experience, the Customer Support Manager (CSM) will be responsible for managing the relationship with a portfolio of customers in his or her region. The expectation is that the CSM(s) will be the...