Customer Support Associate

1 week ago

คลองเตย กรงเทพมหานคร, Thailand Bitkub Full time

Identify customer needs and help customers use specific features.
Maintain quality service while ensuring continuous productivity contribution.
Follow up with customers to make sure that their concerns, including technical issues, are well addressed.
Follow up on updates to our internal databases, SOPs, policies, and technical information.
Review issues in production and report recommendations (for example, by testing different scenarios or impersonating users).
Share feature requests and effective workarounds with team members.
Collect customer feedback and share it with our product, marketing, or related teams in order to enhance our products and services.
Assist in the training of new customer support agents on occasion.

**Qualifications**:
Bachelor s degree in any field.
New graduates are welcome.
Customer-centric mindset means focusing on providing a positive customer experience.
Strong verbal and written communication skills in both Thai and English.
Excellent communication, explanation, attention to detail, can-do attitude, and leadership skills.
Comfortable working in a fast-paced, ambiguous environment.
Ability to prioritize and manage multiple responsibilities.
Ability to remain calm and maintain patience during difficult client interactions.
Flexible working hours, working days (holidays), and ability to work on shifts.
**Remark**: Given the nature of the mentioned position, where employees are involved with customer data and asset values, and/or the company, to comply with legal and regulatory standards established by the Securities and Exchange Commission, as well as to align with laws and overseeing agencies, the company requires a criminal background check as part of the post-interview process before joining the company. Your criminal history information will be retained for a period of 6 months from the start date.
**Job skills required**: English, Thai

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