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Technical Account Manager, Google Cloud
2 weeks ago
Minimum qualifications:
- Bachelor’s degree in Computer Science, Engineering, related technical field, or equivalent practical experience.
- 5 years of experience in customer-facing, interfacing with stakeholders, driving customer technical implementation, or transformation programs.
- Experience working across business units internally and at enterprises, and translating business requirements into technological solutions.
Preferred qualifications:
- Experience supporting customers in one of the following: cloud operations (e.g., launch and capacity planning, product release management), technical support, escalation management, IT consulting.
- Ability to travel domestically and internationally 25% of the time, as needed.
- Ability to speak and write in Thai fluently to foster and develop key relationships with new and existing Thai-speaking partners in APAC.
**About the job**:
As a Technical Account Manager, you will draw on customer-facing skills and technical acumen to help customers adopt Google Cloud products. Your experience with cloud infrastructure, program management, enterprise technology implementation, strategy development and customer advocacy will play a part in your day-to-day work driving success at our most critical customers.
In this role, you will lead the adoption of Google Cloud at leading organizations, guiding them through the strategic and technical facets of their Cloud transformation journey. You will manage the delivery of professional services engagements to drive customer adoption of Google Cloud services, like Google Compute Engine, Google Cloud Machine Learning and many more. You will regularly engage with diverse stakeholders, including executives of large enterprises and a cross-functional and geographically dispersed team.
Google Cloud accelerates organizations’ ability to digitally transform their business with the best infrastructure, platform, industry solutions and expertise. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology - all on the cleanest cloud in the industry. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.
**Responsibilities**:
- Accelerate customer adoption of Google Cloud by leading the implementation journey. Provide technical guidance and manage timelines, milestones, migration goal and business transformation strategies.
- Advocate for customer needs in order to overcome adoption blockers and drive new feature development. Guide multiple work streams and teams to maintain customer momentum.
- Develop strategic relationships with key stakeholders to understand a customer’s business and develop strategic roadmaps. Lead quarterly business reviews and executive sessions to understand business and technical needs.
- Plan for customer events and launches, partnering with Support, Engineering and Site Reliability Engineering (SRE) to ensure customer success. Work with customers and support to guide issues and escalations to resolution.
- Develop best practices and assets based on learnings from customer engagements to help support initiatives to scale through partners and accelerate cloud adoption.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.
