Avp, Dtac Reward and Partnership
2 weeks ago
-Company
dtac
Bangkok 10260, Thailand
Category
Marketing & Distribution
Type
Full Time
**About the position**:
**Principal Accountabilities**:
- Responsible for overall dtac reward customer journey, create and improve customer experience on dtac reward platform (app & web) and all touchpoints.
- Supervise team and write business requirement in accordance with designed customer journey. Coordinate with Product team, IT team, outsource vendors, Customer Service team to develop the app & web platform support best customer experience.
- Coordinate with procurement team for outsourcing the merchant acquisition agents, PBM special service providers (eg. Roadside/Home assistant)
- Solve customer issues in coordination with Customer Service and IT
- Supervise and monitor team for campaign roll out execution especially on system configuration
- Ensure the capacity and readiness of system before and during campaign launch.
- Coordinate with internal teams in developing platforms to support marketing campaigns (Postpaid, Prepaid, Digital). Prioritize projects and control timeline with product team.
- Control expense of product development according to the budget plan.
- Monitor and enhance the governance process (partner selection process, reconciliation and inventory management) and control the regularly updated reports for marketing management team on a monthly basis
- Supervise and monitor team for the monthly performance reports and campaign analysis.
- Responsible for special projects requiring the development of new platforms, services, or products in collaboration with cross-functional teams
**Qualifications**:
- Bachelor’s degree or above
- At least 8 years of experience in Loyalty program and CRM
- Strategic thinking and systematic thinking
- Stakeholder management and be able to collaborate with people
- Strong communications and presentation skill
- Strong negotiating and convincing skill
- Strong analytical skill and be able to turn data into actionable insight
- Have strong drive and passion to initiate new things
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