IT Service Desk Technician
2 weeks ago
Assist in Movaci projects assigned to the Service Desk department.
- Train and assist fellow staff with less experience.
- Monitor, answer and escalate tickets in ticket queues according to SLA agreements with customers and skill set of employee.
- Perform LV 1 and LV 2 onsite technical support according to SLA agreements.
- Provide remote support to customers who have an SLA agreement.
- Provide technical support and training for all customers PC & Laptop units that arrive.
- Track, maintain, monitor and support Movaci office workstations and hardware.
- Perform bi-weekly Service Desk hardware inventory stock audits.
- When authorized by Service Desk manager or Lead, assist the Administrative department with basic maintenance of company property.
- When authorized by Service Desk manager or Lead; work with other Technical departments in Movaci on projects & tasks.
ประกันสังคม,โบนัส,ชุดพนักงาน,ประกันกลุ่ม, กองทุนสำรองเลี้ยงชีพ เป็นต้น
ปริญญาตรี
1 ปีขึ้นไป
Ability to discern customers’ needs and troubleshoot accordingly.
Ability to communicate with customers’ in a professional manner.
Security / Infrastructure / Consulting
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