Services Sales Manager

**General Information**:

- Req #- WD00071316- Career area:
- Sales- Country/Region:
- Thailand- State:
- Bangkok- City:
- Bangkok- Date:
- Sunday, October 6, 2024- Working time:
- Full-time**Additional Locations**:

- Thailand - Bangkok

**Why Work at Lenovo**:

- We are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).-
**Description and Requirements**:
**Key Objectives of Position**:

- Own the end to end One Lenovo ISG services and penetration in Thailand
- Build & run an industry leading services business, primarily focus on renewal and upfront attach services
- Identify opportunities for As a Service Business (Truscale) & Vertical Solutions services biz
- Grow the One Lenovo SSG presence in key customer accounts
- Advise customer on Lenovo’s Services Portfolio including best in class Premier Support and delivery capability spanning across the entire Enterprise products
- Be the focal point for internal and external customers to provide superior customer experience

**Day-To-Day Responsibilities**:

- Build short term and long term One Lenovo SSG strategy to grow Lenovo’s Services Penetration Rate
- Focus on the existing customer contract database, to drive in time renewal and upsell other value services
- Identify customer needs and pain points and propose the right solution
- Work with HW Sales teams, Solutions Consultant and other teams to propose services upsell
- Collaborate with multiple stake holders in the Sales & SSG organization
- Deliver training to the sales team and make them confident to pitch Solutions and Services to their customers
- Monitor new funnel creation and win rate
- Share competitive and customer insights
- Present Weekly, monthly and quarterly plans on revenue performance.
- Attend Sales meetings and Business Partner /Service Partner meetings, prepare/provide adequate and relevant update on service portfolio
- Be an active participant in improving business process.

**Key Competencies Needed**:

- Experience of working with a IT, Telecom, SW, Solutions Organizations and have relevant experience in IS services business
- Can work Independently
- Effortlessly work in a matrix org with multiple cross functional teams
- Understanding of present and future technology trends
- Be a go getter, should take initiatives and be able to think out of the box
- In depth understanding & experience of selling the Infrastructure services to various segments and customers
- Be conversant with customer sales & decision making cycle
- Strong analytical & presentation skills
- Well connected with the market - customers, competition & partners
- Strong network and biz understanding - be able to gather information about the market and derive business insight from data
- Have attention to details and thoroughness in completing tasks
- Strong business acumen and be a competent problem solver and innovative thinker
- Ability to model complex financial deal scenarios and work under pressure
- Communication skills - ability to recognise challenges, and communicate quickly and effectively.
- Excellent organisational skills must be a self-starter who has experience in managing multiple initiatives / products simultaneously, passion for start-up like environment.
- Superior knowledge of IT Svcs technology

**Key Performance Indicators / Metrics**:

- Services booking and PR% in Strategic Accounts
- Demand Generation
- Services Renewal Rate
- Achievement of Revenue and Gross Profit targets for solutions and services business
- Accuracy of internal and external information material.
- Timely responses to enquiries.

**Previous Experience**:

- Similar experience in an IT service dominated organization,6-8 Years experience.

Qualifications:

- A degree in business management or IT related disciplines with sound technical knowledge
- Energetic/passionate - committed to perform and work in a new environment. Collaborative and strong biz acumen.
- Minimum 8 years working experience from relevant industry and companies

**Additional Locations**:

- Thailand - Bangkok
- Thailand
- Thailand - Bangkok