Senior Executive Manager Patient Solutions Country Lead
2 weeks ago
Location: Bangkok, TH, TH, 10260
- Global Business Unit: HEC
- Job Function: Client and Customer Services
- Requisition Number: 173100
- Description:
- **Job summary**
- Lead the Thailand Patient Solutions teams, growing the business with pharma/ medical device clients and customer (homecare proposition)
- Drive operations of the programs with client satisfaction
- Lead and embed a continuous improvement culture with well defined KPIs
**General responsibilities**
- Lead the Thailand Patient Solutions teams, growing the business with pharma/ medical device clients & customer (homecare proposition)
- Lead the business including client management, client and customer operations, analytics, RA/ PV/ Quality and the P&L of the operation
- Shape the thinking of the Thailand healthcare market in relation to next-generation healthcare delivered using Patient Solutions
- Support Thailand Healthcare BU win new business across the distribution and commercial propositions using Patient Solutions as an enable
- Build and develop country operations team(s) development covering key activities to ensure smooth, compliant and scalable operations across clients and customer operations
- Support Patient Solutions Leadership Team and work closely with the Regional Team to ensure that TH’s requirements are met, and contribute to the regional ambitions
- Lead and inspire the team on business process transformation and secure/ align cross-functional country resources for project support
- Manage operating budgets and costs according to annual allocation to ensure efficient usage of resources, where applicable
- Oversee business analyses, evaluate findings, to develop new Patient Solution solutions for clients, customers and stakeholders
- Lead pricing and contract negotiation activities with prospective clients (biopharmaceuticals & medical device firms)/ customers (pharmacies, hospitals & clinics) to facilitate deal closing. Simultaneously advise on upselling opportunities and oversee contract renegotiations with existing clients
- Engage with key local stakeholders (pharmaceuticals society, patient advocacy groups, payers, regulators, hospital administrators, etc.) to identify opportunities for patient support
- Ensure that Ethics and Compliance for patients’ and programs are prioritized over all other aspects/ variables considered alongside proactive audit preparedness of the operations
**Leadership responsibilities**
- Influence without authority, demonstrate credibility and win trust amongst stakeholders (country team, clients, PSLT, CLTs and other country cross-functional groups
- Work closely with team to ensure client satisfaction, upselling/ renewals and the focus on Ethics and Compliance in how programs are managed
- Deliver high quality work and inspire teams
- Strong cross-cultural communication across Asian markets
- Drive execution against goals set
- Drive self-learning and improvement in the area of general management and DKSH behavior as part of continuous learning and achieve team/ function goals
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