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Customer Support Officer

3 weeks ago

กรงเทพมหานคร, Thailand AlignTech Full time

**Join a team that is changing millions of lives.**

Transforming smiles, changing lives.

At Align Technology, we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible.

Ready to join us?

**About this opportunity**

As Customer Support Officer, you will focus on building long-term relationships with doctors and dental practices. You will manage customer interactions to increase customer satisfaction and improve service quality relating with existing as well as new product launch or product upgrades.

**In this role, you will**
- Competent in the use of company systems to support in treatment status and sales follow up
- Support sales and marketing department in database input with marketing info, client contacts info. Competent in the use of the customer support phone and sales force data systems and the corporate web site
- Identify customer needs and assist customers for any inquiry related with new product
- Act as the voice of the customer by providing ideas and suggestions to improve the overall business, improve customer experience and/or specific customer inquiries
- Be alert to trends in requests and issues reported by customers esp. new product launch
- Meet departmental standards for personal and team performance metrics including, but not limited to, contact volume handled, turnaround time and quality
- Accurately and thoroughly document information in the company’s database(s) about each contact they handle following defined parameters
- Maintain a basic knowledge in orthodontic/dental concepts and topics
- Create and maintain customer master data consistency
- Provide support to audit processes and quality management system as required

**In this role, you’ll need **
- Bachelor’s degree in any related field
- 1-3 years’ work experience in a customer-based environment, preferably in a medical device industry
- Good written and verbal communication skills in English and Thai
- Ability to focus attention to detail and multitask
- Ability to consistently follow through activities and projects to completion
- Ability to perform in a fast-paced environment
- Possess a strong customer focused orientation with good interpersonal skills
- Ability to communicate effectively and professionally and in a tactful manner with internal and external customers

**Sound like a good fit?**

Great Click the "Apply" link to let us know you are interested. Not the right fit? Don’t worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.

**About Align**

Align Technology is a publicly traded medical device company that is transforming smiles and changing lives. Our global team of talented employees develop innovative technology, tools and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials.

By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work - these are just some of the things employees say make Align Technology a great place to work.

We respect your privacy. Please review our Applicant Privacy Policies for additional information.

**Global Diversity Statement**:
At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees. We live our company values by promoting healthy people and healthy communities. All with the intent of changing millions of lives, one unique smile at a time.

**Equal Opportunity Statement