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Strada Payroll Country Champion Thailand

2 weeks ago

Thailand Strada Global Full time

**Join us on a journey of endless possibilities**

At Strada, possibility isn’t just a promise - it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.

With the support, resources, and opportunities we provide, you’ll build a fulfilling future - working on meaningful projects that span industries and regions, contributing to outcomes that matter.

Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology - helping organizations grow and enabling workforces to perform at their best.

**Strada Payroll Country Champion Thailand**

**Key Responsibilities**
- Subject Matter Leader in a country/region for payroll compliance, legislation and local regulations. Acting as the key reference point for teams internally on standard payroll service, business process, SCP technology, and compliance matters. This will include pro-actively scanning upcoming changes to legislation and tax laws in their country through the Compliance Alerts team, the Global Payroll Association, memberships of local payroll associations, professional literature subscriptions, external advisors, and other sources as required.
- Working closely with the Product configuration team to guide their development roadmap, including collaborating to keep SCP country workbooks updated for new legislative country requirements; prioritize improvements that make SCP more productive / eliminate manual workarounds; prioritize improvements that make SCP a more competitive / attractive solution in their country of responsibility.
- Review and analyze current payroll procedures and checklists, in order to recommend changes leading to best practice solutions and avoid manual workarounds to the extent possible.
- Ensure cross-platform compliance and regulatory standards are met. Ensure the SCP workbook is certified compliant at “general availability” - and that periodically, SCP for their country of accountability is audited by an external party, and (re)certified compliant.
- Evolve Strada Pay’s competitive market offering in terms of functionality, cost effectiveness and user experience.
- Responsible for driving continuous improvement to SCP in the country, methodology for delivering, and templates/standards.
- Work closely with colleagues in (pre)sales and account management, to understand what the local market requires to make SCP a competitive and attractive solution, accelerating Strada’s growth. Define BRD’s for these (non) functional improvements, prioritize these at country level, and work with the products configuration team to have these added to the country roadmap.
- Support solutioning of / act as gatekeeper or “design authority” with respect to Client customization requests. The SCP Country Champion supports implementation teams, and later commercial and operational delivery teams, in keeping clients as close to standards as possible.
- Client customization requests are first vetted by the SCP Country Champion, rejected or approved following consultation with the requestor (SR, OPS, CSL, AD) and the products configuration team. When no alignment is reached, a case is escalated to the SCP Steering Committee.
- Work closely with colleagues in operations to understand what improvements to productivity, cost of delivery, ease of use, and user experience are possible and needed. Define BRD’s for these (non)functional improvements, prioritize these at country level, and work with the products configuration team to have these added to the country roadmap.
- Train “Floor Walkers” in the operations teams: SCP super-users that support / coach colleagues and ensure SCP functionality is utilized by all delivery teams to the fullest extent and best practices applied. Floor Walkers are a source for SCP improvements ideas.
- Support Floor Walkers to train payroll managers, specialists, and associates, to ensure SCP functionality is utilized to its fullest extent and where required, auxiliary services delivered to augment SCP functionality.
- Participate as required in the SCP Steering Committee meetings to help prioritize the SCP development roadmaps

**Depending on the country’s / region’s maturity of Strada Pay solution may also**:

- Take responsibility for managing delivery of payroll services and operational requirements of the client as outlined in assigned contract for a portfolio of Clients.
- Own overall payroll service performance in terms of timeliness, first and final payroll accuracy, compliance and predictability, cost of delivery and month on month improvements therein.
- Provide operational and service level data to the customer and/or the account director as requested to build confidence and credibility in the services being provided. Act as an escalation point for customer issues.

**General requirements**