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SOC Operations Lead

2 weeks ago

กรงเทพมหานคร, Thailand Shopee Full time

Department Operations- LevelExperienced (Team Lead)- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- 1.Managing overview operation to meet with SLA requirement- 2.Develop new process / innovation for operation improvement- 3.Coaching and advising team member- 4.Coordinate with other parties for further improvement- 5.Monitor and manage operational team by using the daily performance report, history of- excellence, and team development.- 6.Works with internal and external functions to properly handle pushed-out parcels.- 7.Improve the staff's Key Performance Indicators (KPIs) on productivity, quality, service level,- and stakeholder satisfaction on a continuing basis- 8.Able to report to management concern party a summary of data, operational concerns, and- improvement procedures.- 9.Optimized manpower from the planning team to operate as our cycle time and hourly volume**Requirements**:

- Good communication and presentation skills.
- High analytical ability - critical and logical thinking and optimization.
- Strong working knowledge of Spreadsheets (Excel/Google Sheets).
- Proven working experience in project management
- Multitasking and prioritizing skills.
- Comfortable to working check in at 11.00 - 16.00.(Working 8 Hours.)