SOC Operations Lead

2 weeks ago

กรงเทพมหานคร, Thailand Shopee Full time

DepartmentOperations- LevelEntry Level- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

**Intended Scope**:

- Utilize the daily performance report, history of excellence, and team development to oversee day-to-day operations at the sorting facility.
- Improve the staff's Key Performance Indicators (KPIs) on productivity, quality, service level, and stakeholder satisfaction on a continuing basis.
- Able to report to management concern party a summary of data, operational concerns, and improvement procedures.
- Optimized manpower from the planning team to operate as our cycle time and hourly volume.
- Coaching and advising team member.

**Requirements**:
**Requirement**:

- 3+ years experiences in Express, Warehouse Management, Logistics or related field.
- Able to travel between Sorting center and Head office.
- Flexible to work in case of urgency.
- Have experiences on operational project management.
- Have a skill on Data Analysis, Excel / Google sheet / Presentation.

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