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Security Operations Lead
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DepartmentOperations- LevelEntry Level- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.
- Work with the Quality Assurance Lead and other relevant stakeholders to develop, implement, and manage security policies and related processes, as well as to predict and prevent future occurrences in an effort to mitigate potential threats and minimize risks.
- Conduct a periodic security and risk assessment, which includes identifying security gaps, assessing current risks, and identifying potential operational threats.
- Investigate and resolve cases involving suspected fraudulent actions and non-compliance issues by working collaboratively within or across the Quality Assurance team.
- Review of CCTV footage in order to summarize the incident log and provide evidence to support the investigation.
- Analyze non-compliance reports from operations and issues; prepare a presentation for relevant stakeholders.
- Escalates threats or issues to the appropriate level of importance for law enforcement and other internal and external resources as needed.
**Requirements**:
- Male / Female, age 27 - 35 years old.
- Bachelor or Master’s degree in related fields.
- Minimum 3 years of experience in a security or risk management-related position.
- Good English communication skills.
- Ability to perform and effectively in person and over the phone, using both face-to-face and telephone contact.
- Good in project management skills with ability to manage multiple priorities and deliver timely results.
- Strong analytical and problem-solving skills.
- Strong interpersonal skills.
- Have a private vehicle and a valid driver's license.
