Sales Manager

JOB SUMMARY
The Sales Manager’s responsibilities are to ensure the Gallery Sales Team attains defined sales targets; financial and fiscal management; recruitment, development and retention of Sales Gallery Associates; external and internal customer satisfaction; and maintaining a positive community relationship. Ensure gallery meets standards at all times, handle the tracking of service related issues. Address conflicts and issues among team members and provide coaching and leadership to all team members. The key management objective is to achieve a 100% of targeted sales volume while ensuring high integrity and proper explanation of the Club during the sales process, as well as strong focus on cancellation rate, recruitment, training and support of all staff. Additionally, the Sales Manager maybe required to travel with the road show team to other countries from time to time for sales presentations.

CANDIDATE PROFILE

Preferred Education and Experience
High school diploma or GED; minimum 2 years’ experience in a similar position)

Begin work early in the morning (e.g., 7:15am)
Work at night (occasionally)
Must be willing to work weekends and holidays as required by business needs
Be reachable during off-hours

Required Qualifications
Proficiency in reading and writing English (additional language required for certain positions)

**Willing To**:
Work in contact with the general public using strong communication and customer service skills
Demonstrate openness to adapt to different cultural contexts based on location
Must be willing to be flexible across shifts as required by business needs

JOB SPECIFIC TASKS

Ensure the profitability of the Sales Gallery by exceeding sales targets at or below budgeted costs, with a focus on ‘profitability’, rather than just on a ‘strictly volume driven’ basis through appropriate management of the sales team and their performance, control of cancellation rate and the appropriate use of FDB’s,

Develop, maintain and enhance the MVCI ‘Culture of Excellence’ in all facets of the Sales Gallery operation, while building strong team values,

Assist the Senior Director of Sales in the overall management of the Sales Gallery including the development, training and mentoring of Senior Assistant Sales Manager, Assistant Sales Managers and Sales Executives,

Ensure that the appropriate number and quality of Sales Executives is maintained at all times to meet budgeted Guest tours. Take responsibility for the recruitment activity, training, development and performance measures of Sales Executives as appropriate,

Coordinate and supervise the initial sales induction program with new Sales Executives to ensure a complete understanding of the sales process and MVC AP product offering.

Supervise the daily operational aspects of the Gallery ‘Sales Floor’ through participatory Management,

Conduct and/or supervise the daily ‘general’ sales meeting of no less than Thirty (30) minutes prior to the first presentation time, ensuring the content delivers a ‘strong motivational message(s)’ to ensure high energy, passion and enthusiasm are the key drivers of all Sales Executives as they commence their work day, practice the ‘praise in public, chastise in private’ principal in leading the sales team,

Ensure each Manager inclusive of yourself conducts regular (at least twice weekly team) meetings and one-on-one training and performance reviews with their assigned Sales Executive Crew members,

Assist the Senior Director of Sales in conducting regular, at least twice weekly sales management meetings including New Member Liaison Associates to review both the week and period to date performance of the team as a whole versus budget targets, and to strategically plan out action steps and goals to ensure peak performance and budget attainment through high close percentage, reduced cancellation rates and average points per contract,

Develop, conduct and supervise regular weekly formal group training sessions of all Sales Executives on selected aspects of the sales presentation, or other motivational, instructional topics, with the objective of ensuring the delivery and integrity of the sales process is not compromised or deviated from. Ensure consistency with MVC AP approved training, development and motivational programs,

Mediate, counsel and resolve in a timely manner any issues between Senior Assistant Sales Manager, Assistant Sales Managers, Sales Executives etc., to ensure the ‘attitude and mood’ of the team is harmonious with a spirit of each Associate seeking to assist one another for a win-win situation, Ensure that ‘positive reinforcement and recognition’ is a regular part of your interaction with all Gallery Associates,

Manage the sales floor during sales presentation times ensuring that all Assistant Sales Managers are available to assist Sales Executives, Guest tour flow is smooth and efficient,

Manage the Daily Sales Executive ‘Rotor’, ensurin