Team Leader Sales

Assists the Sales Management Team with the operation of the sales gallery, which includes scheduling Sales Executives in order to meet customer flow, reviewing weekly reports and disseminating this information to the sales team, and being available to assist sales executives with closing sales. Helps generate new business and attracts potential owners by reviewing the current book of business and coordinating with the marketing department. As directed by the Sales Manager, provides necessary resources, coaching and training on sales techniques to the sales staff. Works with Sales Manager to resolve conflicts and manage team performance.

Helps monitor the guest experience and proactively responds to customer concerns. Assists the Sales Manager with other duties as directed.

Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Perform other reasonable job duties as requested.

**JOB SPECIFIC TASKS**

Building Customer Base
- As directed by Sales Manager, work with marketing and management team to develop strategies for increasing qualified traffic for sales presentations.
- Support development of self-generated business by working existing customer base and local community.
- Help Sales Manager evaluate and analyze the book of business for site/sales team to generate more sales, referrals, track escrows, etc.
- Assist Sales Manager in creating and monitoring the process to assign Sales Executives to prospective owners/members.

Managing the Sales Experience
- Close sales as appropriate; be the second face for the customer.
- Aid the Sales Manager in managing the sales floor to ensure guest tour flow is efficient and conducive to sales presentation discussions and purchase deliberations
- Provide information to, and answer questions from, guests regarding specific topics related to vacation ownership, seasonal travel and financing options. Position: Assistant Sales Manager (TO) Date: Business Unit: Sales Department: Sales Job Family Sales & Marketing Reports to: Sales Manager Career Band: N/A Page 2 of 4 Job Description - TH1011 - Team Leader Sales THA o
- Review and approve documentation for a sale.
- Close deals with the signing of paperwork and notarizing contracts.
- Handle any overflow from tour waves.
- Support the presentation and ratification of contracts to new owners.
- Greet guests and make initial introductions to front desk and/or Sales Executives.
- As directed by Sales Manager, make sure all necessary materials are provided for sales executives so they can effectively perform their daily activities (e.g., brochures, vacation planners, and computers).

General Business Management
- Encourage and support the establishment of a positive work environment that recognizes both individual and team
- accomplishments, and provides a safe haven for open and honest communication.
- Assist Sales Manager in managing the Guest Experience and the integrity of the brand name by making sure that all associates represent the company in an ethical, moral and professional manner at all times.
- Conduct and/or participate in regular sales management meetings to review both the week and period performance and make action plans to ensure peak performance.
- Mediate, counsel, and resolve in a timely manner any issues with or between subordinates and with colleagues.
- As directed by Sales Manager, schedule Sales Team to ensure adequate coverage of sales tours based on anticipated guest flow.
- Conduct and/or contribute to material for Daily Huddles/Line Ups.
- As directed by Sales Manager, monitor weekly and period-to-date reports (e.g., volume-per-guest [VPG], Net Sales, Customer Satisfaction, Sales Executives hot lead reports, channel reports, and Profit and Loss reports [P&Ls]), and provide effective motivational messages to sales team based on performance.
- Assist Sales Manager in managing the Daily Sales Executive Tour Rotation to ensure that it is accurate.
- Assist Sales Manager in supervising the daily operational aspects of the Sales Gallery Floor/Sales Center.
- Determine when issue escalation is required.
- Assist Sales Manager in Developing, maintaining and enhancing the 'Culture of Excellence' in all facets of the Sales Gallery/Center operation.
- Providing Services to Others
- Respond to customer questions, complaints, and/or concerns.
- Communicate with customers