Senior Coordinator Sales

**JOB SUMMARY**

To supervise the administration team and provide general support and ensure the efficient and smooth day-to-day operation of our Sales, TO and QA in the sales center and office.

**CANDIDATE PROFILE**

**Preferred Education and Experience**
- Bachelor's degree in related major;
- Experience in Sales and Marketing in a medium to large Company

**Required Qualifications**
- Proficiency in reading and writing English (additional language required for certain positions)

**Willing To**:

- Work in contact with the general public using strong communication and customer service skills
- Demonstrate openness to adapt to different cultural contexts based on location
- Must be willing to be flexible across shifts as required by business needs

**JOB SPECIFIC TASKS**

Assisting the sales manager and Assistance Director of Sales & Marketing Operation in making sure that all employees (Sales manager/s, TO, SE, QA & Admin) are doing the job correctly. Updating daily and weekly sales numbers, SMS Score in the greenroom & Sales back office. Updating monthly last 9 periods number in the line order. Organizing monthly POS, SMS and TO working for ONE-ON-ONE. Preparing monthly ONE-ON-ONE folders for sales manager & TO. Keeping track of all sales results on a daily, weekly and monthly basis, and reporting issues to the sales managers. Effective communication within the Sales department and multi-department colleagues. Coordinate and prepare meetings and trainings (including meeting room set up with relevant documents and ready other materials, snacks and beverages when needed), performance appraisals, schedules, customer service surveys and tasks across groups to meet department needs. Attending “What’s going on” meeting, daily sales meeting and daily TO meeting. Manage TO, SE, QA schedules. Including leave management (Annual leave, Public holiday leave, sick leave, special leave, etc.) from request form to approval/feedback and update in the system. Preparing New SE induction, training, distribution of work kit, manuals and other materials. Liaison with sales team members with HR dept. (Passport, Work permit, Business card andetc.) Liaison with team members personal things related to housing, transportation, flight tickets, insurances, other documentation, utilities management and other issues. Report and follow up qualification on team and individual SPIFFs to sales manager’s, Assistance Director of Sales & Marketing Operation & Project Director’s review, comment and/or approval and deliver approved payment instruction to Finance dept. Organizing and scheduling appointments between sales managers and multi-department colleagues. Coordinate events and communicate schedules in sales team. Collecting Three Reasons Form. Produce expense reports. Perform other duties as requested by management.

**COMPETENCIES, BASIC SKILLS, PERSONAL CHARACTERISTICS**

**Personal Attributes**
- Integrity
- Dependability
- Positive Demeanor
- Stress Tolerance
- Adaptability
- Flexibility; able to work a flexible schedule including AM shifts, PM shifts, weekends and public/bank holidays.
- Professional Demeanor
- Planning and organizational
- Good hospitality skills; superior guest service and salesmanship
- Fostering Inclusion

**Interpersonal Skills**
- Interpersonal Skills
- Customer Relation
- Diversity Relationships
- Coworker Relationships
- Influence
- Ability to demonstrate strong relationship sales capability
- Ability to follow up and maintain a relationship with clients over a long period of time
- Telemarketing and personal contact skills
- Problem Solving and Decision making
- Talent Management

**Communications**
- English Language Proficiency
- (Additional language required for certain positions)
- Excellent communication skills, both verbal and written
- Listening
- Exceptional telephone skills
- Applied Reading
- Public speaking skills preferred but not mandatory.

**Analytical Skills**
- Learning
- Proven ability to utilize a personal annual business plan that includes written, documented goal setting and attainment.