Head of Service Operations

Lead the development and execution of the country’s service business. Implement the strategy for the service business and achieve budgeted targets. Execute business development initiatives and improve customer-centricity, operational excellence, competitive position, market share and profitability. Drive KONE’s overall strategy and Unit’s holistic development as a member of the country’s Management Team

**Job Description**:

- In charge of executing corporate objectives/initiatives (i.e. KPI's, productivity, conversion rate, call out reduction, etc).
- Accountable for and leads maintenance operations in the unit in line with global guidelines.
- Understand the current and future opportunities for the maintenance business in the unit and define and implement local and global maintenance development actions, which cover processes, product offering and ensure the KONE Pricing Policy is followed.
- Evaluate critical equipment problems and resolve it
- Establish and maintain high-level relationships with customers to promote the KONE’s products and services and resolve disagreements over the terms and conditions of maintenance agreement
- Establish operating budgets; monitor the cost, effectiveness, and reliability of maintenance activities to optimise resources, prioritise spending, and ensure that standards are met.
- Evaluate the results of all maintenance agreements, identify recurring problems and prepare recommendations for executives about significant changes that need to be made to resources, procedures, systems, or technology.
- Contribute to strategic planning and decision-making at the executive level to develop and implement a strategy for maintenance activities that align with the organisation's overall vision and its current and long-term business objectives.
- Responsible for driving a culture of safety and quality throughout the organization.
- Identify training needs (methods, project management, contractual requirements, code and legal implications as applicable to area of business) for managers, project managers and supervisors in order to fulfil business plan in each area of discipline.
- Lead, direct, evaluate, and develop the matrix Maintenance team(s) and professionals to achieve the established budget, safety, quality and customer satisfaction goals.
- Responsible for reaching the budgets in the unit
- Responsible for customer satisfaction, data management and service quality.

**Requirements**:

- Bachelor’s degree in engineering or related disciplines.
- Minimum 15 year experience in service/maintenance operation with after sales service industry.
- Minimum 10 years in leadership role.
- Good command of English and Thai.
- Proven track record of P&L, business planning & controlling, budgeting and long term planning processes.

LI-PS1
- At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. _