Customer Support Executive

1 week ago

กรงเทพมหานคร, Thailand Manatal Full time

**Manatal** is an AI-based recruitment software company based in Bangkok, Thailand. Our mission is to offer an easy-to-use software to empower small, medium and large companies in their staffing & recruitment transformation.

Globally trusted by thousands of companies in over 130 countries, Manatals growth goes hand in hand with our clients own. Were passionate about developing solutions for the changes they encounter and filling the recruitment gap with innovative tech implementation.

**Customer Support Executive (Spanish & English Speaking) 5:00 PM - 2:00 AM**

You will be a key member of the Manatal sales team and a point of contact between Manatal and our existent clients. You will be responsible for delivering quality service support and helping our users find success through the use of our platform. On top of that, you will be working closely with our Sales, Product, and Engineering team to deliver a level of support that best fits our clients.

You will be a part of a team that strives for the highest customer happiness and helps our customers transform the way they recruit.

**Responsibilities**:

- Supporting user experience and building strong relationships with customers.
- Deep problem understanding and ensuring timely resolution or escalation of incidents and requests.
- Escalating complex issues to senior members of the sales team, as needed.
- Owning customer issues and requests from initial report to resolution, collaborating cross-functionally to address each request, and communicating with customers regularly regarding incidents or requests status.
- Handling customers with a consummately professional attitude.
- Facilitate customer meetings to collect more information, investigate an issue, and fasten the resolution of tickets.
- Provide after-hours and on-call support as needed through live chat or impromptu live support requests.
- Managing customer expectations regarding estimated response times for issue resolution.
- Monitor competition, economic indicators, and industry trends
- Manage relationships with key principals through frequent communication and reporting, emphasizing on an update of product market situation, and product development in the market.
- Other tasks that assigned by CEO and Management

**Required Skills and Experience**:

- 1 - 5 years related Customer Support experience.
- Superb communication skills in English and other languages (written and verbal).
- Strong territory and contact management skills.
- Excellent consultative and solution selling skills.
- ** Working technical knowledge of software components or IT is a plus.**:

- Proven leadership skills in both independent and team environments.
- Staffing and Recruiting market knowledge is preferred.
- High energy levels, a high degree of integrity, self-motivated, positive attitude, proactive approach to work, confidence.
- Demonstrated success in a B2B sales environment.

**What you get:**
- Competitive Salary & Loads of opportunities.
- More responsibilities & Learn fast and more in a challenging environment.
- International work environment.
- Pioneering mindset of innovative people around.

  • Senior Customer Support Executive

    2 weeks ago

    กรุงเทพมหานคร, Thailand Manatal Co LTD Full time

    **Manatal** is an HRTech software service (B2B SaaS) company headquartered in Bangkok, Thailand. Manatal is one of the fastest-growing start-ups in the region and is backed by Surge and Sequoia Capital. Manatal has a global presence and is trusted by thousands of businesses in over 135 countries and is recognized by Forbes as Best Recruiting Software of...

  • Sales Support Executive

    2 weeks ago

    กรุงเทพมหานคร, Thailand CloudCommerce Full time

    As a Sales Support, you’ll partner closely with our sales team to ensure smooth operations throughout the sales process, from lead intake through contract execution, and build the skills needed to step into a Junior Sales Executive role within 6-18 months. **What we do** **FASTSHIP** is Thailand’s leading international logistics platform, seamlessly...

  • Executive, Customer Happiness

    2 days ago

    กรุงเทพมหานคร, Thailand AirAsia Full time

    **Job Description**: Executive, Customer Happiness We are a travel-tech company, the world’s best low-cost airlines for 11 years in a row, and an umbrella of tech startups encompassing E-wallets, E-commerce, Logistics and so much more. With over 500 million customers flown and over 160 destinations to date, we’re looking for the best and brightest to...

  • Customer Support

    1 week ago

    กรุงเทพมหานคร, Thailand บริษัท ฟานัคไทย จำกัด Full time

    Customer Support บริษัท ฟานัคไทย จำกัด สมัครงานทันที วันนี้ คุณสมบัติพื้นฐาน งานประจำ 1 - 5

  • Customer Development Executive

    6 days ago

    กรุงเทพมหานคร, Thailand Colgate-Palmolive Full time

    No Relocation Assistance Offered Job Number #164693 - Bangkok, Bangkok, Thailand **Who We Are** Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world,...

  • Customer Success Executive

    7 hours ago

    กรุงเทพมหานคร, Thailand Palexy Pte. Ltd Full time

    At Palexy, we develop a pioneering AI-powered SaaS platform that can turn existing retail data, including CCTV footage, POS data, staff schedule data, etc. into actionable intelligence in a fashion similar to e-commerce. We are seeking Customer Success Executives based in Bangkok to help our Thailand’s retail customers successfully adopt our product and...

  • Customer Support Executive, Thai

    6 days ago

    กรุงเทพมหานคร, Thailand Exness Careers Full time

    With over 2,000 employees of more than 88 nationalities, Exness is the place for global teamwork, incredible leadership, a learning culture, and constant development. Unlimited by time zones, Exnessians from around the world have worked seamlessly together since 2008 to provide our traders with the best possible trading experience. Today, we stand proud with...

  • Customer Support Executive

    4 days ago

    วัฒนา, กรุงเทพมหานคร, Thailand WorkVenture Technologies Co., Ltd. Full time

    Explaining and guiding customers on how to use the company dashboard and services. Managing incoming calls and customer service inquiries. Adjusting job positions posted by clients to improve performance and provide better results when required. Analyze the performance of previous job listings on a weekly basis and coordinate with related AEs on...

  • Customer Service Executive

    1 week ago

    กรุงเทพมหานคร, Thailand Kuoni Tumlare Full time

    **About Kuoni Tumlare** At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience. Our solutions include series tours, technical visits, educational tours,...

  • Customer Support Officer

    4 days ago

    กรุงเทพมหานคร, Thailand Advanced Info Service Plc. Full time

    issues and find out solution to support installer, verify related documents and create prospect within SLA, offer special promotion to save prospect customers. Job Description Roles & Responses Verify document and create prospect within SLA. Contact to customer for make appointment and dispatching order to technicians. Tracking and Follow up on-time...