Recovery Operations

6 days ago

กรงเทพมหานคร, Thailand Shopee (Thailand) Co., Ltd. Full time

Support operations to run smoothly in reverse flow and exception order management flow operations.
Analyze exception order root cause and point of occurrence to reduce number of exception orders.
Identify gaps for improvement in-station parcel compliance and coordinate with relevant teams to improve process more efficiently and effectively.
Manage dispute operations for internal and external SPX operating model.
Reconcile stuck loss to comply with exception process and SOC for liquidation.
Align with CX team on handling process, SLA days from Ops feedback.
Make decision on complicated case from ticket/ stuck order for loss and claim process.
Analyze and report Recovery team OKR and project/ initiatives progress to Team Lead.

**Requirements**: Bachelor's degree with 1-2 years of related experience.
Ideally from logistics, operations management, or data analysis background.
Strong interpersonal, analytics, and problem-solving skills.
**Job skills required**: Compliance, Express, Data Analysis

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