Recovery Assistant, Ikea Sukhumvit

2 weeks ago

กรงเทพมหานคร, Thailand Ikano-Retail Full time

**Company Description**
The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia and Thailand - and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.

We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.

We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.
- To support in recovery to fulfil and optimise the recovery operations. Strive towards making a positive experience for our customers, so they will return and shop with us again over time. Use the IKEA tools and expertise of my colleagues to support you in achieving this.
- Support the handling and administration of returned and transferred products with the objective being to minimise loss and maximise profit.
- Carry out some IT data entry works documenting the returned products into appropriate bins.
- Strive to minimise the financial loss and try to maximise the financial recovery by repacking and moving goods back to stock or assemble, price and sell goods in the As-Is shop.
- Assist Exchange & Return in sourcing of replacement part or missing parts.
- To re-pack products meant for Back-To-Stock (BTS).
- To assemble products for store themes in the store.
- To handle quality claims of quality issues furniture.
- To scrap quality claim furniture following strictly the procedures.
- To print and stick As-Is price tags on the furniture for sale in As-Is shop.
- To contribute to vitality and take part in in-store activities that are set with my manager.
- Live our value of "Togetherness" by being cooperative in assisting in other job and operations-related duties as assigned.

**Qualifications**
- 1 year of relevant working experience, retail preferred
- Confident to approach and talk to people
- Enthusiastic about work and working with others in a team
- Ability to prioritise and organise own work to make efficient use of time available
- Good personal discipline
- You can commit working on AM/PM shift, including weekends and public holidays.
- You have good communication and computer skills.

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