Chat Support

4 days ago

Thailand growthfn Full time

As a Chat Support Representative, you will be responsible for providing timely and accurate support to customers through online chat platforms. You will assist customers with inquiries, troubleshoot technical issues, and provide guidance on product usage or services. Your primary goal will be to ensure customer satisfaction by delivering excellent service and resolving their concerns efficiently.

Key Responsibilities:

- Identify customer needs and provide appropriate solutions or recommendations.
- Troubleshoot technical issues related to products or services and guide customers through problem-solving steps.
- Educate customers on product features, functionality, and usage to enhance their overall experience.
- Document customer interactions, including details of inquiries, comments, and actions taken, in the CRM system.
- Escalate complex issues to the appropriate department or senior team members for resolution.
- Maintain a high level of professionalism and empathy when interacting with customers.
- Follow company policies and procedures regarding customer communication and data privacy.
- Collaborate with other team members to share knowledge and best practices for improving customer support processes.
- Meet or exceed individual and team performance targets, including response time, resolution rate, and customer satisfaction metrics.

**Salary**: ฿20,000.00 - ฿22,000.00 per month

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