Customer Success
1 week ago
At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together
**What We Do**
We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.
We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.
And today, we’re the world’s leading open hotel commerce platform, supporting 40,000 hotels in 150 countries - with over 100 million reservations processed by SiteMinder’s technology every year.
**About the Customer Success & Onboarding Manager role...**
The Customer Onboarding Manager ensures the efficient operation of SiteMinder’s Onboarding team, establishing a consistently high level of customer satisfaction from all customer contact with the Onboarding team. The Onboarding Manager is responsible for the SiteMinder Onboarding meeting SiteMinder’s SLA’s and that all Onboarding Analysts meet individual KPI’s and Service levels
**What you’ll do**:
- Oversee the onboarding for all SiteMinder labeled products and services to internal and external customers, with a primary focus on customers based in the Apac/Asia market.
- Be a Subject Matter Expert for training on SiteMinder labeled products. Have an in-depth understanding of the technology, the service you deliver, and the tools you use in order to mentor the Onboarding Analysts.
- Monitor and analyze your team’s training sessions in line with your KPI’s, to ensure that individual Onboarding Analysts are delivering a high level of customer satisfaction and meeting their KPIs.
- Adopt and enforce the relevant processes, procedures and policies of SiteMinder’s Onboarding Team to ensure a consistently high level of customer service. Where necessary identify shortfalls in the process and procedures and suggest process improvements.
- Ensure improved Onboarding success by managing and ensuring risks of onboarding attrition and customer dissatisfaction are prevented.
- Managing expectations for scheduling training and set-live dates in an assertive manner, ensuring that customers’ training is completed effectively and on time.
- Ensure improved Onboarding Success by managing and ensuring risks of onboarding attrition and customer dissatisfaction are prevented.
- Help the team to provide value add information and advice to new customers
- Managing expectations for scheduling training and set-live dates in an assertive manner.
**What you have**:
- Strong team leadership/ mentoring skills
- Account management experience
- Ability to continuously identify and implement process improvements
- Ability to identify and implement productivity and efficiency improvements
- Ability to innovate and share with global community
- Have the ability to oversee and correct employee’s work, whilst still inspiring and motivating them
- Analyze Dashboards and reports to create action plans for improvement and continuous improvement outcomes
- Ability to deliver training sessions with a high level of energy, enthusiasm and customer engagement
- Ability to operate across several computer platforms (Mac and Wintel) and common browsers (Firefox and Chrome)
- Takes ownership of Cases from end to end
- Great capacity for customer interaction and conflict resolution
- Experience working within an SLA and KPI driven environment
**Our Perks & Benefits**
- Equity packages for you to be a part of the SiteMinder journey
- Hybrid working model (in-office & from home)
- Mental health and well-being initiatives
- Generous parental (including secondary) leave policy
- Paid birthday, study and volunteering leave every year
- Sponsored social clubs, team events, and celebrations
- Employee Resource Groups (ERG) to help you connect and get involved
- Investment in your personal growth offering training for your advancement
Does this job sound like you? If yes, we'd love for you to be part of our team Please send a copy of your resume and our Talent Acquisition team will be in touch.
When you apply, please tell us the pronouns you use and any adjustments you may need during the interview process. We encourage people from underrepresented groups to apply.
LI-Hybrid
-
Customer Success
1 week ago
กรุงเทพมหานคร, Thailand บริษัท อีมิแน้นท์แอร์ (ประเทศไทย) จำกัด Full timeบริษัท Eminent Air (Thailand) Co.,Ltd. เปิดรับสมัครตำแหน่ง Customer Success...
-
Customer Success Leadership
3 weeks ago
กรุงเทพมหานคร, Thailand Microsoft Corporation Full timeThe Customer Success Leader is the most senior Customer Success (CS) resource in Thailand reporting to the Country leader. The Customer Success Leader is responsible for the overall business performance of their organization, including customer value realization (consumption) across all three clouds, the financial performance of the support business, and...
-
Customer Success Leadership
3 weeks ago
กรุงเทพมหานคร, Thailand Microsoft Full timeThe Customer Success Leader is the most senior Customer Success (CS) resource in Thailand reporting to the Country leader. The Customer Success Leader is responsible for the overall business performance of their organization, including customer value realization (consumption) across all three clouds, the financial performance of the support business, and...
-
Customer Success Manager
2 weeks ago
กรุงเทพมหานคร, Thailand Amity Full timeAs a customer success manager, you will help our customer success strategies, building strong relationships with customers and collaborating with cross-functional internally to deliver consistently excellent customer experiences. **Your team**: - ** Zoho Project **and Professional project management tool is the foundation of how we run the team. - Our...
-
Customer Success Executive
5 days ago
กรุงเทพมหานคร, Thailand Palexy Pte. Ltd Full timeAt Palexy, we develop a pioneering AI-powered SaaS platform that can turn existing retail data, including CCTV footage, POS data, staff schedule data, etc. into actionable intelligence in a fashion similar to e-commerce. We are seeking Customer Success Executives based in Bangkok to help our Thailand’s retail customers successfully adopt our product and...
-
Customer Success Manager
4 weeks ago
กรุงเทพมหานคร, Thailand Moove Full time**About Moove** Moove is on a mission to build the largest mobility fintech for emerging markets. Our starting point is a technology-enabled lending model to radically transform the availability of auto finance and vehicles for on-demand ridesharing services across tier 1 African cities. By doing so, Moove is creating sustainable jobs for mobility...
-
Customer Success Executive
1 week ago
กรุงเทพมหานคร, Thailand Cisco Systems Full timePlease note this posting is to advertise potential job opportunities. This exact role may not be open today, but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens. **Who You’ll Work With** Customer Success Executive (CSE) role is a highly transparent, strategic leadership role...
-
Customer Success Supervisor
4 weeks ago
กรุงเทพมหานคร, Thailand Unilode Full time**About Unilode** **Position Overview** The Customer Success Supervisor is a senior Customer Success Coordinator and transformational leader who is responsible for realizing continuous improvements. They focus on further enhancing our customer success for the Unilode community at their assigned station(s) through taking charge, resolving issues...
-
Customer Success Supervisor
22 hours ago
กรุงเทพมหานคร, Thailand Unilode Full time**About Unilode** **Position Overview** The Customer Success Supervisor is a senior Customer Success Coordinator and transformational leader who is responsible for realizing continuous improvements. They focus on further enhancing our customer success for the Unilode community at their assigned station(s) through taking charge, resolving issues...
-
Customer Success Manager
1 week ago
กรุงเทพมหานคร, Thailand Cisco Systems Full time**What You'll Do** As a Customer Success Manager, you play a crucial role in helping our customers successfully adopt and use Cisco technologies, driving value realization and growth. You will be the primary point of contact for customers, guiding them through software adoption and enabling them to accomplish their business and technical goals. Your...
-
Technology Customer Success Manager
3 weeks ago
กรุงเทพมหานคร, Thailand PRTR Full timeMore than just a recruitment company. At PRTR, we have been a part of our customer's success for 30 years as their total HR solutions partner. With 550 dedicated professionals and over 15,000 outsourced staff, we will continue to carry out our mission to develop a better career, a better life, and a better society, and thrive to become the No.1 people...
-
Customer Success Manager
22 hours ago
กรุงเทพมหานคร, Thailand NAVBLUE Full timeFunctionCustomer Experience - Location- Bangkok, TH - Reference- Contract typePermanent - Working timeFull Time **Job Summary**: NAVBLUE, an Airbus Company, is currently seeking a Customer Success Manager to join our growing team. Reporting to the VP of Customer Experience, the Customer Success Manager (CSM) will be responsible for managing the...
-
Customer Success Associate
3 weeks ago
กรุงเทพมหานคร, Thailand Capillary Technology Full timeAssociate - Customer Success Bangkok, CRM Asia As Associate, Customer Success - You would be responsible for: Working effectively both independently and as a member of a cross functional team. Supporting the analytics needs of business by analyzing data from multiple sources including Capillary CRM data & the external data from the clients Collate the data...
-
Customer Success Manager
5 days ago
กรุงเทพมหานคร, Thailand Mastercard Full timeOur Purpose We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our...
-
Customer Success
3 weeks ago
กรุงเทพมหานคร, Thailand AnyMind Group Full time**As a part of the Product Growth team, the customer success will play a critical role in enabling internal teams to create value for their customers through AnyManager platform whilst providing valuable market insights and inputs to the product teams.**: **What You'll Do**: - Gather, store, and analyze client-related data from websites and mobile apps...
-
Customer Success Account Manager
3 weeks ago
กรุงเทพมหานคร, Thailand Microsoft Full timeMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
-
Customer Success Account Manager
3 weeks ago
กรุงเทพมหานคร, Thailand Microsoft Corporation Full timeMicrosoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can...
-
Customer Success Team Administrator
1 week ago
กรุงเทพมหานคร, Thailand Taskworld Full time**About Taskworld** Taskworld is a top-rated online collaboration and task/project management software designed to streamline project management, collaboration, delegation, and communication. It enables teams to efficiently manage tasks, track progress, and access performance metrics. Taskworld allows team members to assign and receive tasks, add followers,...
-
Customer Success Executive
3 weeks ago
กรุงเทพมหานคร, Thailand Noventiq Full time**Noventiq is hiring!** Noventiq (the brand name of Cyprus-registered Softline Holding plc) is a leading global solutions and services provider in digital transformation and cybersecurity, headquartered and listed in London. The company enables, facilitates, and accelerates digital transformation for its customers’ businesses, connecting 75,000+...
-
Senior Customer Success Manager
3 weeks ago
กรุงเทพมหานคร, Thailand Adobe Full timeOur Company Changing the world through digital experiences is what Adobe’s all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences! We’re passionate about empowering people to create beautiful and powerful images, videos, and apps, and transform how companies...