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Infrastructure Delivery Technician
3 weeks ago
BS in Computer Science; it's better if you have a Certification in a relevant field (CCENT, Network+, CCNA) or up to 1 years of Data Center experience; or an equivalent combination of education and experience.
- Deliver simple, sustainable and repeatable solutions and processes.
- Work closely with our Network Engineering & Network Technical Project Manager teams to ensure fast, smooth rollout of established designs and products.
- Good understanding of infrastructure technologies, including Routers, Switches, Load Balancers and Firewalls at the enterprise level.
- Knowledge of network cabling, optic types, and test equipment, such as VFL, power meter, and OTDR.
- Experience with cabling infrastructure best practices and methodologies.
- Familiarity with common networking terms and fabric based network design.
- Manage work and priorities through ticketing system and workflows.
- Collaborate with various stake holders to remove project obstacles.
- Ability to travel within geographical work area is required, some travel outside traditional work area may be requested.
- Troubleshooting cabling infrastructure connectivity issues, including patch panels and patch cords.
- Specifying Power and Cooling requirements and ensuring Hardware Racking/Stacking completed for new equipment.
- Complete customer requests via Remedy trouble ticketing system and project management workflows.
- Participate in the migration, basic configuration and rollout of new or upgraded hardware.
The position responsibilities will include scaling support of several data center locations and be responsible for day to day assistance with capacity management. The Network Technician will work closely with both internal customers and external vendors to facilitate smooth project execution as directed by Technical Program Managers.
Key job responsibilities
**Responsibilities**:
- Adhere to security and safety best practices in the data center.
- Installation and testing of copper and Fiber Optic cabling.
- Basic build and troubleshooting of network devices.
- Creating/attaching labels and barcodes.
- Basic computer server troubleshooting of network devices.
- Computer server hardware maintenance experience.
- Managing inventory of related materials.
- Adhering to defined escalation processes and standard operating procedures.
- Work in noisy areas with hotter and colder temperatures than standard office environmental conditions.
- Ability to travel within geographical work area is required.
Bangkok, 10, THA
- Comfort-ability with small to medium and slightly complex project scopes and ambiguous details within work environment.
- Excellent judgement and analytical skills, ability to prioritize tasks based on fluctuating needs.
- Strong understanding of Ethernet and IP networking.
- Background in large scale datacenter network implementations and support.
- Experience working in virtualized enterprise networking environments.
- Knowledge or awareness of IT best practice frameworks (ITIL, LEAN, AGILE) and Operational Excellence concepts or methodologies is a plus.
Other Qualifications & Responsibilities
- Experience dealing with customers during problem resolution and operating efficiently under pressure.
- Effective prioritization and time management.
