Cloud Customer Success
1 week ago
Senior Level
Cloud Platform
- Work Level: Senior
- Job Type: Full Time
- Offer Salary : Not SpecifiedJob Descriptions:
Job Highlight
- Business Process & Potential Constraints
- Cloud Technologies IT Solutions & Services
We are looking for an experienced Cloud Business Solution person to conduct as project manager and presales in cloud solution services.
What we want?
- Provide input for RFI and RFP responses, including the effort estimate, project team, timeline, implementation methodology and solution components.
- Lead and facilitate discovery and scoping sessions with clients.
- Anticipate customer needs and identify appropriate solution alternatives.
- Understand client business process and potential constraints (budget, timeline, expertise, etc.) to define optimal and reasonable project scope and level-of-effort estimates to implement those.
- Create and defend solution estimate and Statement of Work.
- Respond to customer questions and objections on technical issues.
- Coordinate with Certified Technical Architects, integration, and data consultants, and others, as needed, for specific technical design requirements.
- Conduct knowledge transfer to delivery team during the sales-to-delivery hand-off. Gain technical skills and expertise in documentation, Partner’s products, services, and implementation methodology and Billing.
Who are we looking for?
- Highly knowledgeable of the Key Cloud Technologies we support with at least 2 years of hands-on experience (AWS, Microsoft, GCP, Docker/Kubernetes)
- Results Oriented.
- Strong interpersonal skills.
- Comfortable presenting to customers at the Executive Level
Understands how to tie technology back to solving a business need & outcome.
- Ability to motivate others to achieve results.
- Able to work well within the team and with partners.
Customer focused.
- Able to work within customer deadlines.
- Strong English speaking and writing skills. Knowledge in AI and ability to use AI-related tools and technologies.
MFEC OKR:
- As MFEC People, you will be a part of our talent team. Besides your main responsibilities, you do have special projects as part of OKR. However, the percentages will be different according to the positions and teams.
- Location:
- Head Office : Chatuchak, SJ Infinite One Business Complex
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