Alibaba Cloud Intelligence Customer Success Manager
6 days ago
**Basic Infomation**
Department:
Alibaba Group
Degree:
Bachelor
Work Experience:
7 year
- 1. KA CSM will play the main contact point of key customers, accompany customers, understand enterprise planning, tackle customer pain points from a business perspective, deliver customer success value concepts, and coordinate internal & external resources to support customer success. 2.Responsible for creating success plan for key accounts, with industrial customers biz planning ability, be familiar with industrial solution and customer business processes, support our customer to achieve digitalization strategy 3. The role are required to refine your account service plan based through in-depth business insights and the analysis of customer pain points. Highly participate in new projects pre-sales stage to achieve renewal and upselling target 4.Actively coordinate with Alibaba's cross-functional team, drive relevant resources to support customer to achieve their business goals, influence the internal product team to iterative productization with business requirement. 5.Rich project management experience, include but not limited to build customer success organization with clients, build trusted working relationships with internal functions and external partners to drive the project achievements, deliver projects on-time with adaptable quality and create value to customer, etc.6. Proactively and optimize project implementations. a quick learner (industry awareness, related products, knowledge, and solutions), business acumen is necessary 7. Need to have certain understanding or practice of Cloud products including IaaS and PaaS products
**Position Requirement
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