Customer Support Agent

5 days ago

กรงเทพมหานคร, Thailand Swivelt Sdn Bhd Full time

Our client is a fast-growing **Forex & CFD online trading company** with over 15 years of industry experience. They re on a mission to revolutionise trading through bold innovation, building tools that break traditional barriers and open up limitless possibilities — from cross-asset to cross-event trading. Our client brings together passionate, forward-thinking individuals to challenge the norm and reshape the future of global trading.

**Responsibilities**
- Communicate effectively to provide clear, professional, and solution-oriented support.
- Handle and resolve complex issues and complaints, ensuring a high level of customer satisfaction.
- Collaborate with internal teams to streamline support processes and enhance service quality.
- Work closely with the 2nd level support team to escalate and resolve more technical or complex issues efficiently.
- Maintain accurate and detailed records of customer interactions to ensure consistency and quality in support services.

**Requirements**:

- Minimum **1 year of experience in customer support within a Fintech industry.**:

- Proficient understanding of Forex markets and knowledge of Forex trading platforms is an added advantage.
- Experience with CRM systems, Confluence, Jira.
- Fluent in local: Thai language (both written and spoken).
- Strong level of English language (both written and spoken).
- Readiness to work different shifts, including night shifts - 8:00 - 17:00, 12:00 - 21:00, 16:00 - 01:00, 00:00 - 09:00 (each shift includes 1 hour lunch).
- Able to work in a hybrid setup in Bangkok.
- Has a personal laptop available for temporary use while waiting for the company-provided laptop.

**Job Types**: Full-time, Permanent

Pay: ฿25,500.00 - ฿38,200.00 per month

Ability to commute/relocate:

- กรุงเทพมหานคร: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- What is your current salary (in THB)?

Please provide a breakdown, including basic salary, fixed allowances, and any other regular components.
- What is your expected salary (in THB)?
- What is your availability or notice period?
- Which industries or types of businesses have you supported in your previous roles?
- On a scale of 1 to 10, how would you rate your spoken English fluency?

(1 = Very limited / Beginner, 10 = Native-like fluency)

**Experience**:

- customer service: 1 year (required)
- call center: 1 year (required)
- Fintech: 1 year (required)
- Forex Trader: 1 year (preferred)

**Language**:

- Thai (Native) (required)

**Location**:

- กรุงเทพมหานคร (preferred)

Work Location: In person

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