IT Analyst

5 days ago

กรงเทพมหานคร, Thailand AIS Full time

Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams.

Job Posting Location

Bangkok

Job Summary

AIS Fibre Operation Support - Summary:
Handle order and technical issues (1st tier support).
Coordinate with technicians and partners.
Monitor systems and team performance.
Analyze data and prepare reports.
Improve processes and train new staff.
Manage shifts and support AIS-3BB integration.

Job Description

1. 1st tier operation support fixed issue transaction order of AIS FIBRE
2. Troubleshooting in technical issue with AIS Fibre technician (Support On Call / Line and Ticket)
3. Troubleshooting in order installation issue with AIS Fibre3 Partner, ACC, Shop and Sale (Support On Call / Line and Ticket)
4. Coordinating with concerned team to solve incident that affect with installation and maintenance team
5. Monitor process and system, analyze and gather problem transfer to concerned team to immediately checking
6. Monitor and control team's performance
7. Reconcile data in system (FBSS - SFF)
8. Improve working process with team and enhance WI and tools for routine support
9. Data analytics and Prepare report for executive
10. Shift management
11. Set up process and WI for intregration AIS and 3BB
12. Train new employees

Recruiter

Pattharamon Khwanniam (ภัทรมน ขวัญเนียม)

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