[continuous Openings] Customer Service Officer

1 day ago

ชลบร, Thailand Merck KGaA Darmstadt Germany Full time

Work Your Magic with us

Ready to explore, break barriers, and discover more? We know you've got big plans - so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginablewith us.

**What You Do**:

- Handle incoming and outgoing calls (inquiries, orders, complaints) to ensure professional service within Service Level Agreement
- Issue Orders, Goods Return, Credit Notes as per customer request
- Coordinate with customers to handle their concerns or provide information to them and therefore obtain fully customer satisfaction
- Provide estimated product delivery date to customer in advance and upon the customer request
- Receive customers' feedback, solve the issue (if can) and escalate to customer value management for further process
- Creates an excellent customer experience as one of customer touch point
- Maintain and update customer requirements into database
- Coordinate within the CE, BU, and other departments to obtain and provide necessary information as well as coordinate with customers to ensure high-level sales activity

**Who You Are**:

- Bachelor's degree
- 2-3 years of working experience in a customer service field
- Good attitude, customer-service mindset, and can work well under pressure
- Good command of English
- Good skills in teamwork, coordination, and communication

**What we offer**:We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress

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