Partner Operations

4 days ago

กรงเทพมหานคร, Thailand Fastwork Full time

Partner Operations (Associate)

Bangkok, Thailand (Full-time)
- The **Partner Operations** role at Fastwork is key in supporting freelancers post-acquisition with onboarding, service, and special projects. This position requires strong organizational skills, proactive problem-solving, and the ability to manage communication and coordination between internal teams and external partners.

**Responsibilities**
- Onboard new partners to the Fastwork platform, ensuring a smooth and efficient transition for new freelancers.
- Serve as the main point of contact for partners, addressing inquiries, issues, and providing ongoing support.
- Resolve operational challenges to ensure smooth partner experiences and maintain strong partner relationships.
- Support or lead special operational projects to enhance partner satisfaction and platform efficiency.
- Collaborate with internal teams (e.g., marketing, product, tech) to ensure partner needs and concerns are effectively managed.
- Manage administrative tasks related to partner management, ensuring accuracy and up-to-date records.
- Contribute to process improvement to streamline workflows and enhance the overall partner experience.

**Basic Qualifications**
- Bachelor’s degree in any related field.
- 1-3 years of experience in customer service or a partner support role.
- Strong communication skills, with the ability to work effectively with both internal teams and external partners.
- High attention to detail to ensure accuracy and maintain high standards across administrative and operational tasks.
- Positive work ethic with a collaborative mindset and a focus on delivering results.
- Ability to adapt quickly to urgent tasks and shifting priorities in a dynamic environment.

**Preferred Qualifications**
- Familiarity with partner management platforms and tools.
- Experience working in a fast-paced or startup environment.

Perks & Benefits
Flat StructureAs we continue to grow fast, we strive to retain our culture where everyone is heard, contributes, and grows with the company.Work-life HarmonyWe believe that quality time outside of work is important to sustaining a healthy and happy lifestyle.
Remote WorkHybrid-mode activated It comes with the package: flexibility, focus and productivity
- ️Urban OfficeOne breath from Phrom Phong BTS. No sweat whatsoever The office should also feel like a second home so we dedicated a lot of care and resources into building the best environment for you to wake up to every morning.
- ️Fun WorkshopThe best relationships are built over new experiences, that’s why we have workshops filled with a range of activities for you to look forward to and enjoy.
- ️Game TournamentIt’s getting fun and competitive Challenge doesn’t only have to come from work. Own the championship and show the peeps how great of a gamer (and player) you are.
- ️Group InsuranceHealth comes first, we know, don’t worry, we’ve got you covered.
- ️Health & Wellness- ️Career ProgressionHaving full ownership and never stop exploring We always make sure that everyone has the opportunity to lead and own. At Fastwork, you’ll never be just a number or a role, you will experience a career that makes the most of your passions and talents.

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