Quality Control Support Officer

2 weeks ago

กรงเทพมหานคร, Thailand Nielsen Full time

Global Nielsen Media fuels the media industry with unbiased, reliable data about what people watch and listen to. At the core of our data is our Field & Call Center associates, who connect and build personal relationships with consumers to collect data on TV, Radio, and Digital Device consumption.

ABOUT THE ROLE

We use our data to help our clients understand what their consumers watch on Television. We measure performance for our clients and we use analytics to help our clients grow their business. At Nielsen, we make a difference by partnering with our clients and using our data to explain what is happening with their brands and what they should do to improve business performance.

**RESPONSIBILITIES**:

- You will receive data from our TV panel and undertake a range of quality control checks, identifying and investigating any issues or anomalies.
- To perform quality control activities based on the established guidelines to ensure all data are accurately validated..
- To ensure production levels and results are provided to customers (countries) as per agreed.
- Proactively reach out to all Nielsen households to identify issues such as technical problems, behavioral issues or low performance or device error.
- You will utilise your organisation and communication skills to liaise with our panel on a range of issues ( exp: vendor and help desk) and organise our field technicians to provide onsite support.
- Ability to analyze data from various sources to make informed decisions on the resolution or escalation of issues.
- Assist in escalation of the issues that needs further action/contact to the HelpDesk or field teams for resolution.
- To guarantee that the information in the system (HHMasters/Panel Management Systems) are up to date and accurate on a daily basis.
- Responsible for maintenance of main/secondary production statuses.
- Maintaining up-to-date and accurate demographics data for all active households in the sample.
- Monitoring on a daily basis regarding the channel map used, distributed by the broadcasting stations / cable providers or representation of channel coverage in the operating sample.
- Carry out survey / coincidental survey.

**QUALIFICATIONS & SKILLS**:

- Minimum 4 year experience in a production or related field.
- Preferable working experience in data management, quality control or data analysis.
- Good numerical and analytical skills with experience working with multiple databases
- Excellent written and verbal communication skills in English to effectively liaise with a wide range of people
- Strong organisational skills
- Experience using Microsoft Office Suite, Google Suite.
- Ability to work in a fast-paced production environment and meet tight delivery deadlines
- Shows initiative and a strong sense of urgency
- Ability to work on extended hours and /or on weekends; if required by business.

**ABOUT NIELSEN**

As the arbiter of truth, Nielsen Global Media fuels the media industry with unbiased, reliable data about what people watch and listen to. To discover what’s true, we measure across all channels and platforms⁠—from podcasts to streaming TV to social media. And when companies and advertisers are armed with the truth, they have a deeper understanding of their audiences and can accelerate growth.

Do you want to move the industry forward with Nielsen? Our people are the driving force. Your thoughts, ideas and expertise can propel us forward. Whether you have fresh thinking around maximizing a new technology or you see a gap in the market, we are here to listen and take action. Our team is made strong by a diversity of thoughts, experiences, skills, and backgrounds. You’ll enjoy working with smart, fun, curious colleagues, who are passionate about their work. Come be part of a team that motivates you to do your best work

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