Ticketing Junior Officer

5 months ago


กรงเทพมหานคร, Thailand Ancor Full time

**Description**:

- Manage incoming and outgoing calls, providing assistance and information to both agents and airlines.
- Verify reservations, tickets, cancellations, exchanges, and refunds before proceeding with the necessary actions.
- Process group ticket issuances and cancellations (voids) through ticketing procedures.
- Manage ticketing processes for flight changes, including reissues and exchanges, related to group tickets.
- Handle GDS Queue Management, which involves managing confirmation messages from both the airline and the GDS system.
- Address discrepancies in group ticket fares, group ticket restrictions, and resolve any differences through dispute resolution processes such as ADM (Agency Debit Memo) or ACM (Agency Credit Memo).
- Address cases where group tickets have been issued without an invoice and ensure proper documentation is provided.
- Collaborate with internal and external stakeholders to handle special request cases effectively and efficiently.


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