Grab Support Professional

1 week ago

กรงเทพมหานคร, Thailand Grab Full time

Job Description:
Get to know our Team:
Grab Support Team drives one of our core values "Outserve Our Customers" and provide support to in-country business units and a wide range of verticals. Promoting ease to our driver partners and passengers in customer support transactions focusing on quality and customer satisfactions.

Get to know the Role:

- Guide our drivers and passengers in using our products
- Manage service enquiries and disputes arising from our drivers and passengers
- Provide excellent customer service to our customer base
- Maintain good relationships and community building efforts with drivers and passengers

The day-to-day activities:

- Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner
- Gather feedback from drivers and passengers, observe front-line issues such as booking cancellation reasons, etc. and report promptly to supervisor
- Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
- Perform administrative tasks involving driver’s account (credit top-up, changes in driver information, etc.

The must haves:

- Minimum 1-2 years of customer service experience- Good communication skills and fluent in spoken and written English
- An effective listener and troubleshooter
- Attentive to detail and accuracy
- Comfortable with 24/7 shifts
- Good English or Chinese competencies

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