Boutique Manager

2 days ago

กรงเทพมหานคร, Thailand Officine Panerai Full time

Reference Code: 88382**Boutique Manager**:

- Bangkok, 10, TH- PermanentFounded in Florence in 1860 as a workshop, shop and subsequently school of watch-making, for many decades Panerai supplied the Italian Navy and its specialist diving corps in particular with precision instruments. The designs developed by Panerai in that time, including the Luminor and Radiomir, were covered by the Military Secrets Act for many years and were launched on the international market only after the brand was acquired by the Richemont Group in 1997.

Today Panerai develops and crafts its movements and watches at its Neuchâtel manufacture. The latter are a seamless melding of Italian design flair and history with Swiss horological expertise. Panerai watches are sold across the world through an exclusive network of distributors and Panerai boutiques.

**Passionate about Watches? Join us NOW as Boutique Manager for Thailand.**

Reporting to Panerai (country/region) Sales Manager /Managing Director, the Panerai Boutique Manager is responsible for the overall management of the boutique to ensure profitability, brand recognition, team’s management and development.

He/she is in charge of meeting sales goals, developing boutique clientele and establishing best in class customer’s experience by maintaining and achieving high operational and merchandising standards together with his/her team, in line with Panerai Retail Strategy.

Boutique Manager acts as an ambassador of Panerai’s image in the boutique and during off-site events or other work-related representations functions.

**HOW WILL YOU MAKE AN IMPACT?**

**Strategic & Operational Responsibilities**
- **TEAM MANAGEMENT**

**Responsible for the development of a highly motivated team and the creation of a sales and service driven environment**:

- Manage recruitment and retention of Sales Advisors and Assistant Boutique Manager, in collaboration with HR and Sale Manager / Managing Director
- Set goals for Sales Advisors and motivate team on daily basis
- Process monthly individual staff review and yearly appraisal
- Manage team roster and all HR administrative tasks (payroll, absences )
- Hold briefing to insure consistent communication and information level
- Delegate operational activities and establish areas of pride for each team member to further develop their skills
- Train and develop Sales Advisors thanks to coaching, role plays and regular products trainings to ensure perfect knowledge of brand’s products and DNA as well as the achievement of service excellence
- Insure team’s understanding and adherence to company’s policies and procedures
- **SALES MANAGEMENT & BUSINESS DEVELOPMENT**

**Responsible for achieving or exceeding monthly and yearly Boutique turnover and KPI’s targets set by Panerai and developing strong commercial strategy**:

- Maximize boutique sales and profits whilst minimizing costs
- Complete qualitative and quantitative daily and monthly reporting
- Analyze sales figures and forecast boutique performance based on business trends, seasonality and products availabilities
- Set up daily and monthly objectives to the team and ensure thorough performance follow up thanks to KPI’s deck
- Identify boutique strengths and areas of improvement and implement action plans to support boutique performance
- Implement Brand Retail Strategy maintaining awareness on market trends, environment/economic situation, competitors’ activities and forthcoming initiatives
- Foster business development by proactively developing a strong network and partnering with local high end businesses and high net worth individuals (hotels, celebrities, local communities ), and by building strong relationships amongst other brands and boutiques in the area
- **BOUTIQUE MAINTENANCE**

**Responsible for the appearance and maintenance of the boutique environment to offer best in class experience to customers**:

- Ensure all exterior and interior boutique environment guidelines are respected and executed (grooming, visual merchandising ), take immediate corrective actions when needed
- Ensure team achieves high operational and visual merchandising standards
- **CRM**

**Responsible for the building of a strong boutique database and long-term relationships with customers**:

- Manage boutique database development and ensure its accuracy: set up boutique and team objectives, KPI’s follow up
- Implement CRM relational strategy as per Headquarters’ guidelines
- Foster customer’s recruitment and loyalty with specific actions and dedicated VIP management
- Suggest local events and advertising opportunities to the local subsidiary and develop external relationships/networking to ensure maximal exposure
- **CUSTOMERS SERVICE**

**Responsible for a seamless customers service**:

- Manage SAV flow in coordination with Headquarters and Richemont Customer Service Center
- Ensure customers’ requests are followed up and solved in due time
- Handle special requests and solve any

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