Longines Boutique Manager

4 weeks ago


กรงเทพมหานคร, Thailand The Swatch Group Trading (Thailand) Limited Full time

**Job description** Sales management**
- Set sales targets and objectives in agreement with Local Brand Management. Clearly communicate targets and budgets
- Motivate the staff. Ensure that staff training and other needs are met
- Support Local Brand Management and Human Resources in recruiting staff
- Carry out performance assessments and solve performance issues, if any
- Respect the monthly boutique-working schedule in order to avoid extra hours
- Boutique sales targets achieved. Sales targets per person achieved
- Staff turnover. Staff motivation. Customers satisfied.

**Sales and services**
- Achieve personal sales targets and provide highest level of Customer Service
- Comply with non-negotiable sales standards
- Personal sales targets achieved
- Customer feedback and compliments

**Training**
- Attend all training sessions organized by Longines International or Local Brand Management (e-learning and “class-room” format)
- Conduct regular training sessions for staff according to Longines international and local training programmes
- Make sure that staff follow all organized training sessions (e-learning and “class-room” format)
- Hold operational training sessions (use of cash register, invoicing, stock management)
- Hold CS training sessions. Coach new staff
- Proven knowledge of products, brands, watchmaking, marketing among staff
- Proven staff demonstration skills
- Boutique sales targets achieved or improved

**Operational management**
- Stock management (ordering stock, reception, picking, daily security controls)
- Draw up roster and payroll
- Ensure boutique merchandising according to Longines policy
- Identify and handle maintenance issues
- Undertake performance reporting: KPI, boutique sales reporting, statistics
- Stock levels within Longines policy
- Cash register balanced within agreed variance

**Profile** Qualification**:

- Bachelor’s degree or higher in any fields
- At least 2 years of working experience as an boutique manager is preferred
- Excellent command of English and proficient in Mandarin is preferred
- Must be a good team player, pleasant, service oriented with good communication skills
- Good computer operation

Job Reference: SGTH00110



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