Resort Experience Manager

6 months ago

ภเกต, Thailand Marriott International, Inc Full time

**Job Number** 24025835

**Job Category** Rooms & Guest Services Operations

**Location** JW Marriott Phuket Resort & Spa, 231 Moo 3 Mai Khao, Phuket, Phuket, Thailand VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Complete designated cashier and closing reports in the computer system. Review shift logs/daily memo books and document pertinent information in logbooks. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Process all guest check-ins by confirming reservations in computer system, verifying guest identity, requesting form of payment, assigning room, and activating and issuing room key. Sell a room/accommodation to guests without reservations based on availability. Ensure rates match market codes and that any exceptions are documented. Ensure checks that come from outlets (e.g., Health Club, Retail Shop) are scanned and charged to room.

Assist management in training, evaluating, counseling, disciplining, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Ensure adherence to quality expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,** begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

  • Wellness Manager

    5 months ago

    ภูเก็ต, Thailand Stay Wellbeing & Lifestyle Resort Full time

    We are currently looking for a Wellness Manager based at STAY Wellbeing & Lifestyle Resort. The Wellness Manager will be in charge of: - Creating the various retreats (weight loss / detox / body transformation) - Meeting all guests interested with clinic, fitness and spa services - Responsible for all inquires related to wellness to create tailor-made...

  • Assistant Resort Experience Manager

    5 months ago

    ภูเก็ต, Thailand Marriott International, Inc Full time

    **Job Number** 24106355 **Job Category** Rooms & Guest Services Operations **Location** Le Meridien Phuket Beach Resort, 29 Soi Karon Nui, Tambon Karon, Phuket, Phuket, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Supports all property operations, ensuring that the...

  • Assistant Resort Experience Manager

    5 months ago

    ภูเก็ต, Thailand Marriott International, Inc Full time

    **Job Number** 24106876 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Phuket Resort & Spa, 231 Moo 3 Mai Khao, Phuket, Phuket, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Supports all property operations, ensuring that the highest...

  • Restaurant Manager

    3 weeks ago

    ภูเก็ต, Thailand Stay Wellbeing & Lifestyle Resort Full time

    We are hiring a Restaurant Manager at CHICA Rooftop Lounge **Rooftop Lounge Venue** - Perched atop Fresca Kitchens & Deli restaurant, CHICA Rooftop Lounge stands as the newest culinary gem at STAY Wellbeing & Lifestyle Resort, offering guests a remarkable dining experience. **Qualifications** - Previous experience in a Rooftop lounge or Bar operation...

  • Revenue Manager

    6 months ago

    ภูเก็ต, Thailand Pullman Phuket Panwa Beach Resort Full time

    **Job Description**: - To drive, challenge and monitor the hotels’s top line performances with a constant focus on optimization. - To create implement and assess the hotel’s pricing and distribution strategies. - Create synergies with the other Sales, Marketing and Distribution Departments in order to drive the hotels business strategy and optimize...

  • Cluster Macom Manager

    2 months ago

    ภูเก็ต, Thailand Stay Wellbeing & Lifestyle Resort Full time

    **Job description;** **Supervises**: - Social Media Manager - Digital Media Executive - Graphic Designer **Digital Marketing**: - Creates, proposes and manages Google Ads / Bing campaigns - Works with Digital Media Specialist to ensure user friendly website / website updates / website functionality / SEO - Creates quarterly newsletter - STAY - Creates...

  • General Manager- Equestrian Resort Farm

    5 months ago

    ภูเก็ต, Thailand Manhattan Group Full time

    We are seeking a **dynamic**, **youthful, energetic and hospitality professional** with a **love of Horses**, willing to provide a **'Hands On'** approach to their daily schedule, willing to grow with the ongoing development of this quite unique **'Farm Resort".** About: - **Equestrian Centre accommodating 50 horses**: - **24 luxurious rooms for...

  • Resort General Manager

    6 months ago

    ภูเก็ต, Thailand Manhattan Group Full time

    Seeking a Third **General Manager in Cambodia!** Are you a hospitality mastermind who knows how to turn guest frowns into smiles? Do you envision leading a premier property while ensuring guests feel like royalty? **If your answer is a resounding yes, keep reading!** **Position: General Manager** **Location**: Luxurious Oasis **About the Boss**:...

  • Bell & Driver Supervisor

    5 months ago

    ภูเก็ต, Thailand Stay Wellbeing & Lifestyle Resort Full time

    **Location: STAY Wellbeing & Lifestyle Resort. Phuket, Thailand Stay Wellbeing and Lifestyle Resort has emerged as one of the Favorite 5-star Hotel in South Phuket and All-In-One Fitness holiday resort. Located in Rawai, this modern Hotel is already popular with Residents and Tourists alike. We are looking for talented staff to join our dynamic...

  • Guest Experience Manager

    6 months ago

    ภูเก็ต, Thailand Marriott International, Inc Full time

    **Job Number** 24042215 **Job Category** Rooms & Guest Services Operations **Location** Phuket Marriott Resort and Spa Nai Yang Beach, 92, 92/1 Moo 3, Phuket, Phuket, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Supports all property operations, ensuring that the...

  • Cluster General Manager-jw Marriott Phuket Resort

    4 weeks ago

    ภูเก็ต, Thailand Marriott International, Inc Full time

    **Additional Information** **Job Number**24184206 **Job Category**Property Leadership **Location**JW Phuket Chalong Bay, One Marriott Drive, Phuket, Phuket, Thailand,. **Schedule**Full Time **Located Remotely?**N **Position Type** Management The 189-key JW Marriott Phuket Chalong Bay Resort & Spa and the 277-key Courtyard by Marriott Phuket Chalong Bay are...

  • Cluster Hotel Manager-jw Marriott Phuket Resort SPA

    4 weeks ago

    ภูเก็ต, Thailand Marriott International, Inc Full time

    **Additional Information** **Job Number**24184664 **Job Category**Property Leadership **Location**JW Phuket Chalong Bay, One Marriott Drive, Phuket, Phuket, Thailand,. **Schedule**Full Time **Located Remotely?**N **Position Type** Management The 189-key JW Marriott Phuket Chalong Bay Resort & Spa and the 277-key Courtyard by Marriott Phuket Chalong Bay are...

  • Procurement Manager

    2 weeks ago

    ภูเก็ต, Thailand Stay Wellbeing & Lifestyle Resort Full time

    5-6 years of experience as a purchasing manager Familiarity with local suppliers and sourcing channels. - Experience in implementing sustainable and socially responsible procurement practices. - Strong skills in negotiation techniques. - An analytical mind with excellent communication and interpersonal skills. - Ability to work collaboratively with...

  • Captain - Pullman Phuket Arcadia Karon Beach Resort

    6 months ago

    ภูเก็ต, Thailand Pullman Phuket Arcadia Karon Beach Resort Full time

    **Job Description**: - To report on duty punctually according to the duty roster and be at all times mindful of personal appearance and grooming. - To note the station and waiters / waitresses assigned by the Supervisor. - To check section assigned by Manager and ensure all equipment such as cutlery and glassware required for the service are available. - To...

  • Sales Manager

    6 months ago

    ภูเก็ต, Thailand Stay Wellbeing & Lifestyle Resort Full time

    Experienced in position Sales Manager from 4-5 star hotel 2-3 years - Ability to set sales targets and achieve them effectively - Excellent interpersonal, customer service and communication skills - Experience to manage the sales process and forecast sales - Strong analytical skills to identify trends and sales patterns - Ability to design and implement a...

  • Executive Assistant Manager

    5 months ago

    ภูเก็ต, Thailand Manhattan Group Full time

    **Position: Executive Assistant Manager - F&B** **Location: Fiji Island Resort**, a 5-star rated destination with 200+ rooms and villas, offering multiple bars and restaurants. Escape to the breathtaking Fiji, a tropical paradise where luxury meets tranquillity. We are seeking an experienced **Executive Assistant Manager** to be an integral part of the...

  • Marketing & Communications Manager

    5 months ago

    ภูเก็ต, Thailand Stay Wellbeing & Lifestyle Resort Full time

    * Bachelor’s degree in Marketing / Communications or related; - Knowledge of marketing digital tools and techniques; - 4+ years of experience in communications, content management, content management, or advertising; - Solid computer skills, including MS Excel, - Ability to work under pressure and meet strict deadlines; - Prolific consumer of all things...

  • Cluster General Manager

    6 months ago

    ภูเก็ต, Thailand Anantara Vacation Club Full time

    **Company Description** A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come. **Job Description** Position Overview**: Responsible for the overall...

  • Guest Experience Expert

    6 months ago

    ภูเก็ต, Thailand Marriott International, Inc Full time

    **Job Number** 24048515 **Job Category** Rooms & Guest Services Operations **Location** Phuket Marriott Resort & Spa Merlin Beach, 99 Muen-Ngoen Road, Phuket, Phuket, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in...

  • Guest Experience Expert

    5 months ago

    ภูเก็ต, Thailand Marriott International, Inc Full time

    **Job Number** 24014340 **Job Category** Rooms & Guest Services Operations **Location** Phuket Marriott Resort & Spa Merlin Beach, 99 Muen-Ngoen Road, Phuket, Phuket, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in...