Account Executive

2 months ago


กรงเทพมหานคร, Thailand C.H. Robinson Full time

We’re C.H. Robinson, one of the world’s largest logistics platforms and we're looking for an **Account Executive** to join the** Freight Forwardin**g team in Bangkok.

In this role, you will drive growth and retention for smaller net revenue customer accounts by building relationships and identifying growth opportunities. You’ll enhance branch revenue through regular customer contact, collaborate with pricing teams to ensure competitiveness, implement process improvement and cross sell new products and services.

If you’re passionate about delivering customer value and eager to make an impact, we invite you to apply

**DUTIES AND RESPONSIBILITIES**

The duties and responsibilities of this position consists of, but are not limited to, the following:
**Business Development**:

- Builds credible and personalized relationships at multiple levels across functional departments within the customer supply chain
- Leverages network SMEs to collaborate on the solution and pipeline development of product, mode, or service line opportunities
- Conducts regular business reviews as needed by the account to uncover new opportunities for growth, increase sales, and retain and grow the business
- Proactively manages customer pricing strategy by leveraging internal tech, tools, and SMEs
- Expands market share by driving a qualification process with an active opportunity pipeline in Atmosphere
- Communication plan to provide timely and relevant updates on the market and C.H.Robinson

**Customer Experience**:

- Creates and manages to Account SOP
- Acts as an advocate for customers, internally conveying customer-specific needs across the organization to ensure proper alignment and prioritization of resources
- Manages to customer performance expectations by ensuring quality execution against collaborating with internal partners to identify and resolve issues in a timely manner
- Accountable to customer feedback, inclusive but not limited to NPS survey corrective response action planning
- Participates in account implementation and transition from sales team

**Efficiency & Financial Accountability**:

- Proactive reviews of financial results, volume, and service performance reports and reacts appropriately to create efficiencies and drive continuous improvement
- Regularly reviews AR dashboard and ensures timely action is taken with customers
- Other duties or responsibilities as assigned according to the team and/or country specific requirements

**QUALIFICATIONS**

Required:

- High School Diploma / Bachelor's Degree / Master's Degree, or equivalent
- Ability to travel 50%
- Proficiency in Thai and English to facilitate effective collaboration

Preferred:

- Bachelor’s Degree from an accredited college or university
- Passion for sales and building customer relationships
- Attention to detail and strong analytical skills
- Strong written, verbal, and presentation communication skills, including the ability to persuade, motivate and influence others
- Ability to define, develop and document business processes and procedures
- Driven, enthusiastic, persistent, confident, highly motivated and results focused
- Values a diverse and inclusive work environment

**Disclaimer**:

- This job description is intended to generally describe the nature and level of work to be performed by employees in this position. It is not intended to be construed as an exhaustive list of all responsibilities and skills required of employees performing this role.

**Benefits**
- Social Security fund
- Group Health Insurance
- Provident Fund (5%)
- Flexible Benefit (Dental treatment or Optical purchase)
- Birthday Leave

**Why Do You Belong at C.H. Robinson?**:
C.H. Robinson solves logistics problems for companies across the globe and across industries, from the simple to the most complex. With $22 billion in freight under management and 19 million shipments annually, we are one of the world’s largest logistics platforms and rank in the FORTUNE 200. We’ve been an innovator in logistics for over 100 years. Our global suite of services accelerates trade to seamlessly deliver the products and goods that drive the world’s economy. With the combination of our multimodal transportation management system and expertise, we use our information advantage to deliver smarter solutions for more than 90,000 customers and 450,000 contract carriers on our platform. Our technology is built by and for supply chain experts to bring faster, more meaningful improvements to our customers’ businesses.



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