Client Operations Executive
6 months ago
Hotelbeds is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team Our people, Team Hotelbeds, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.
JOB DESCRIPTION:
**Responsibilities**:
- Responsible for investigation of post travel complaints from contact centre and keeping them fully updated within deadlines.
- Responsible for supporting clients/customers for on the road issues from various channels e.g., Call / E-Mail. etc.
- Establishing the facts quickly and communicate effectively through written communication and verbal
- Negotiating for appropriate compensation / refunds / solutions.
- Proactively identify business risks and act promptly to minimize their impact by highlighting issues which are raised by complaints with relevant departments.
- Analysis of complaints and relocations statistics and reporting to team leader
- Travelling on business when and where required (including hotel inspection tours, attends and actively participates in team meetings and outside event.
- Be flexible and provide support to all members of the Global Support team as and when required.
- Participate in ad hoc projects as required by the business and general office admin duties.
- Monitor and develop own performances on regular basis, including pending case following up.
- Participate the meeting to review business, operations and performances with team leader.
Qualifications:
- Service oriented, and interested in the function of customer service.
- 1 year experience in Hotel reservation business. (New grads are welcome)
- Enthusiastic, self-motivated individual with excellent interpersonal skill and verbal / written communication skills.
- Good spoken and written English.
- Excellent time management skills with the ability to work well under pressure in a fast-paced environment.
- Proactive, driving for result and team work spirit.
- University graduate or recognized diploma in a field of Hospitality and Tourist or any related field.
- Work based in Bangkok, Thailand
- Able to work in shift.
You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.
As well as an attractive benefits package you will be able to work:
- Within an innovative, engaging and multicultural environment.- Have the opportunity to build strong and lasting business relationships and friendships from around the world.- Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.
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