Client Operations Executive

6 months ago

กรงเทพมหานคร, Thailand Hotelbeds Full time

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

JOB DESCRIPTION:
**Responsibilities**:

- Provide excellent customer service.
- Ensure that all client requests, issues and complaints are resolved promptly and accurately, per defined policies, guidelines, terms and conditions.
- Promote goodwill when dealing with clients and internal sales teams, to maintain good client relationship, achieve high level of client satisfaction, and retain client loyalty.
- Act and suggest on improvement opportunities identified during daily work.

**Qualifications**:

- University graduate or recognized diploma in a field of Hospitality and Tourist or any related field.
- 1 year experience in Hotel reservation business, Call Center.
- Service oriented, and interested in the function of customer service.
- Enthusiastic, self-motivated individual with excellent interpersonal skill and verbal / written communication skills.
- Fluent spoken and written in English.
- Excellent time management skills with the ability to work well under pressure in a fast-paced environment.
- Proactive, driving for result and teamwork spirit.
- Work based in Bangkok, Thailand
- Able to work in shift.

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work:
- Within an innovative, engaging and multicultural environment.- Have the opportunity to build strong and lasting business relationships and friendships from around the world.- Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.

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