Debt Collection Analyst
3 months ago
DepartmentOperations- LevelEntry Level- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- ติดต่อ/รับสาย ลูกค้าทางโทรศัพท์แจ้งยอดค้างชำระ
- ติดตามทวงถาม เพื่อให้เกิดการชำระหนี้
- ติดตามทวงถามหนี้โดยอิง พรบ.การทวงถามหนี้ และ พรบ.คุ้มครองข้อมูลส่วนบุคคล
**Requirements**:
- เพศชาย-หญิง อายุไม่เกิน 35 ปี
- วุฒิการศึกษา ปริญญาตรี ขึ้นไป
- สามารถทำงานภายใต้แรงกดดันได้ดี
- มีประสบการณ์การติดตามทวงถามหนี้อย่างน้อย 6 เดือนหรือ บริการลูกค้าผ่านโทรศัพท์อย่างน้อย 1 ปี (ไม่เอา PC/ พนักงานขาย)
- สามารถพิมพ์ดีด ใช้คอมพิวเตอร์และโปรแกรมพื้นฐานในการทำงานได้
- มีทักษะการเจรจาต่อรองดี
- หากมีประสบการณ์ในการติดตามหนี้หรือเร่งรัดหนี้สินจะพิจารณาเป็นพิเศษ
- ผู้ติดตามทวงถามหนี้สามารถเจรจาต่อรองได้ชัดเจน สามารถพูดได้เข้าใจ
- สามารถทำงานวันเสาร์, อาทิตย์ หรือวันหยุดนักขัตฤกษ์ได้
- สามารถมาทำงานที่ตึกสิงห์คอมเพลกได้ หากมีการเรียกเข้ามาทำงาน WFO
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