Customer Service Representative- Booking
7 months ago
Handling customer’s enquiry for Booking, sailing schedule including vessels space & routings, shipment status (cargo tracing) & assigning the depot for empty collection.
- Monitor vessel’s eta date & update all relevant parties internally
- Communicate with Capacity Team for space/allocation issues
- Application and monitoring on special cargo i.e DG / OOG / RF / FLEXITANK for loading & discharging acceptance
- Liaise with Logistics team for equipment arrangement as requested by customer (e.g container nomination, reefer pre-set temperature, food grade, early collection & exchange/return of empty container).
- Promote and support ZIM’s e-commerce products to customers
- Update published loading date of each vessel
- Daily error monitoring & clear those cycles ID that stuck in blocked for billing
**Requirements**:
- Bachelor Degree in Merchant Marine Trade, Business Administration or related fields
- 1-3 year experience in shipping and logistics business
- Good computer software skill (EXCEL, WORD)
- Fair or good command of English
- Service-mindedness
- Good communications skills
- Proactive approach
- New graduates also welcome
Function:
Global Customer Service
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