Assistant Boutique Manager
2 days ago
Reference Code: 89521**Assistant Boutique Manager - Vacheron Constantin**:
- Bangkok, 10, TH- Permanent**MAIN PURPOSE**
To assist the Boutique Manager in developing and managing the team & Operations Management so that they can achieve sales through the delivery of high levels of customer service and engagement to each clientele with respect to the Maison’s heritage & values.
**KEY RESPONSIBILITIES**
**Sales**
- Guiding and Managing Boutique Team to develop strong sales turnover for the Boutique in accordance with the Boutique strategy:
- Supervise staff to meet the turnover targets set by the Boutique Manager through their maximum efforts.
- Supervise and manage staff’s usage of discount policy
- Achieve Key performance indicators defined by the Boutique Manager
**Staff Management**
- Assist the Boutique Manager in establishing and maintaining good staff relations to generate high level of morale
- Assist the Boutique Manager in coach, training and developing staff effectively to their job role to meet the Maison’s standards and requirements.
- Communicate Company & Maison policies and Management’s instructions to staff in the most objective and effective manner
- Ensure adequate manpower and support to always cover the shop floor operations
**Client Management**
- Satisfying customers:_
- Be an alternative point of contact for any escalation of customer service matters
- Welcome & handle the clients in the respect of the Maison’s standards (In the Boutique, on the phone or by mail or during events)
- Adapt its style to each client need to offer the appropriate service
- Advise, convince & ensure that each sale is handled accordingly
- Building a long-term relationship with the client:_
- Ensure the prospection and the follow-up of new clients (local and international)
- Enrich the client database using the welcome cards for client and prospect
- Be force of proposal to develop client actions (phone, mailing, etc.)
- Customer Service SAV:_
- Take care of each case according to the Maison’s standards
- Follow up on each case and communicate to the Boutique Manager each problem
**Product/ Merchandise/Inventory Management**
- Responsible for and ensure the proper and accurate management of stock
- Reception & transfer
- Take part on inventory management / stocktake
- Check that all products are correctly handled & priced
- Look after the level of stocks of the accessories (catalogues, gifts, boxes, etc.)
- Look after the merchandising (products are correctly emphasized according to the Boutique priorities, cleanliness, prices, etc.)
**Shop Maintenance**
- Maintain high standards of Boutique housekeeping in the boutique & ensure that the boutique team does the same.
- Assist the Boutique Manager for maintenance of fixtures, furniture, furnishing within the boutique and inform Boutique Manager about any major maintenance work required.
- Ensure that boutique is in adherence to workplace safety, fire and health regulations as set out by the Company.
**Reporting**
- Assist the Boutique Manager in collating and preparation of various reports (Sales Turnover, Customer Analysis, etc)
**Other**
- Adherence & dissemination of all procedures issued by the group in terms of sales, discount, SAV, exchange, etc.
- Participate actively to Boutique meeting organized by the Boutique Manager (provide feed-back, propose new ideas / actions)
- Remain informed on the business through magazines and regular Boutique checks of the competitors
- Handle any other ad hoc activities
**Requirements**:
- 3 - 5 years in supervisory positions in Luxury Retail Environment
- Strong Management and Organizational skills
- Strong Communication Skills
- Fluent written and spoken English
**YOU WILL ENJOY THIS NEW ADVENTURE THANKS TO**
**Our teams**. You will join a motivated, creative, and talented team that share the same passion and energy.
**Our benefits**. Joining Vacheron Constantin means working in a caring, transparent, and flexible work environment. We offer a workspace where you will feel welcome, and you will be able to give the best of yourself.
Interested? Join us #VacheronConstantin #OneofNotMany
**PERSONAL DATA COLLECTION STATEMENT**
Your Personal Data may be provided to our Group and any subsidiary company of our Group, and/or any internal/external trusted service providers in Thailand and outside of Thailand authorized to process the information for the Purposes.
If you provide the personal data of any third partis to Richemont (including, for example, your previous employer), you agree that you have obtained their authorisation for Richemont to use the information for the Purposes.
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