Trust & Safety QA Analyst (Hindi Speaking)

4 weeks ago


กรงเทพมหานคร, Thailand Accenture Full time

**Job Description**:

- Assess the quality of analysts on the project
- Meet volume and quality targets for all quality assurance audits
- Develop and maintain knowledge of client and their business needs processes
- Develop and maintain an understanding of client Service Level Agreements and department s key performance requirements
- Develop and maintain product knowledge, industry knowledge, and business and professional skills by participating in on the job and classroom trainings
- Take accountability for effectively handling escalations
- Identify root causes for business related issues and recommend solutions to improve overall client satisfaction
- Assist with monitoring and tracking incidents to ensure timely resolution
- Deliver individual and group feedback, provide coaching sessions, motivating and encouraging analysts to improve performance

Job Requirement
- Strong verbal and written communication skills in English and Hindi
- Previous experience evaluating quality preferred
- Proven commitment to quality in work
- Strong attention to detail
- Ability to explain information and concepts clearly and succinctly for others to easily understand
- Ability to read and interpret policy process maps accurately
- Proactive nature, with a strong work ethic and eagerness to take initiative and go the extra mile
- Resourcefulness, critical creative thinking, and problem solving skills
- Flexibility and adaptability e.g. learning new processes, policy changes
- Demonstrated ability to work as part of a team, adding a positive attitude and business focus
- Ability to effectively manage time and work in a fast paced, deadline driven environment
- Fluency in social media platforms
- Proficiency with Microsoft Office, particularly Excel e.g. Pivot Table, VLOOKUP, Macros
- Previous experience evaluating quality preferred



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